ComplaintsforWonderful Rapha Acupuncture

• Initial Complaint

  09/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern, On Monday, 19 September, I redeemed a 90 minute acupuncture and acupressure session I purchased from Groupon at Wonder Rapha Acupuncture, but received only about half an hour of service. I was particularly looking forward to the acupressure portion, which I had expressed to Dr. Lee as soon as I checked in. However, to my dismay, Dr. Lee only rubbed my shoulder for a minute or two, then clumsily and haphazardly ran a hand-held massager up and down my back for approximately 2-3 minutes. When I asked her if she could pinpoint and work on the pressure spots with her hands, as ALL acupressure doctors do, she said she could but refused to actually do it. My suspicion is Dr. Lee either does not know acupressure massage or is lazy or both. Dr. Lee deliberately took nearly an hour to process my paperwork, which she counted toward my treatment time. Thus, in reality, I only received about half an hour of treatment (mostly acupuncture), rather than the 90 minutes I had purchased. If the 90 minutes is premised on an hour of initial visit consultation, this should have been clearly explained so that patients understand the actual treatment time is only half an hour. I had asked Dr. Lee to focus on my foot pain, but she told me that she wasn't going to treat my foot pain "this time", which sounded suspiciously like a ploy to ensure my return for a repeat visit. It wasn't until I insisted that she finally consented to treating my foot pain. Dr. Lee also used my treatment session to conduct "reconnaissance" on other acupuncturists I've sought treatment from and to bad mouth them while coercively hawking her own treatment plan, which I found to be unprofessional and bordering on unethical. I would like to seek a refund as well as warn other consumers. Moreover, I would like to see some enforcement of Dr. Lee's adherence to ethical medical practice standards to ensure that no other potential patient fall prey to Dr. Lee's manipulation.

  Business response

  10/25/2022

  Business Response /* (1000, 5, 2022/09/28) */ I send a email with apology to her and refund request to Groupon that she purchased a voucher($60.00). Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate Dr. Lee's apology and appreciate her request for a refund for us. I have not received a refund from Groupon as of today, 30 Sep, 2022. Once I receive the refund, I will formally accept Dr. Lee's response. Business Response /* (4000, 9, 2022/09/30) */ I sent $60.00 check to her house. Consumer Response /* (2000, 11, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been checking my mailbox and Dr. Lee's check finally arrived today. I appreciate the refund and consider this case closed. Though I sincerely hope that Dr. Lee takes to heart that this experience should not be repeated by another patient in the future. Additionally, I'd like to relay my gratitude to BBB for acting as our intermediary and facilitating this refund and dialogue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩