Business ProfileforOrangeTheory Fitness

I joined OrangeTheory Fitness late July. As a new mom I wanted to join somewhere I would be challenged. A few years back during grad school I took classes all the time and loved it. I loved the instructors, classes, flexibility/understanding of when things arose. This time around was the complete OPPOSITE! The girls at the front desk were always incredibly rude, nasty, and overall unfriendly. I used my membership a total of 1-2 times, because of my lack of being able to get to the classes. Times never matched with my schedule and again I am a new mom. I cancelled my membership, yet was charged for another month. I called and asked about my charge and they said I did not meet my cancellation before 30 days. I explained that it was difficult to come in person to cancel because between work and caring for my daughter, I am not in the area. I was hoping they would have been responsive but no one was. The girl on the phone said she would have the manager call me..... never did. I continued to email the location over and over again asking someone to address the situation. The manager finally responded and said that after my discussion with one of the front desk associates that it was the end of discussion. I was quite appalled that a manager would ignore a costumers emails for weeks, then finally respond and act like I was the issue. Her email was also nasty and I will never return to OrangeTheory in Columbia, MD ever again. I wish for a refund of $129 for the last month I was charged to be issued to me. I physically am unable to make it to the classes and honestly after the treatment I received, I do not wish at all to go there and workout.