Customer ReviewsforGriffith Energy Services, Inc.
16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jodie H
1 star07/24/2024
Terrible company and after being a custome 15 years I had to cancel my contract. They previously charged me $500+ dollars which after speaking to the billing department, they owed me money. I thought the issue was resolved until 1 month later they stated that I owe them approximately $500 again. I called multiple times to resolve the issue. I left messages with the billing department and never got a call back. I called the manager Emanuel and left messages and never got a call back. They don't respond. Regardless, I cancelled my contract because it is not worth dealing with the terrible service. They don't care about their customers and when you try to talk to someone they are unresponsive. Do not deal with this company. You will waste a lot your time if there any problems or discrepancies with your bill.Griffith Energy Services, Inc. Response
07/25/2024
Thank you for your feedback as well as your many years of patronage. We apologize for any miscommunication on our part and have put through a goodwill adjustment for the service plan renewal and late fees. The only remaining balance due is for a service repair call for Insufficient Cooling in September 2023. We wish you the best with your new provider!Review from Eric F.
1 star03/22/2024
I am utterly outraged by the abysmal service provided by Griffith Energy! After forking out a hefty $426 for a furnace tune-up on 3/4, my furnace conked out the same day. To add insult to injury, they sent another technician on 3/7, who had the audacity to charge me $581 for replacing the pump, blaming the incompetence of the first technician. What's worse is the lack of transparency in their billing! No itemized breakdown, just a vague claim of a discount for a diagnosis fee. When I dared to question this highway robbery, the service manager had the nerve to tell me they "don't break down the bills." This is daylight robbery disguised as a service! I demand a refund for the shoddy work and the blatant overcharging!Griffith Energy Services, Inc. Response
03/25/2024
Thank you for your feedback. We apologize for any miscommunication on our part. We pride ourselves on transparent pricing for all billable repairs and our technicians provide a diagnostic fee and estimate of repairs with customer approval before making said repairs. We have escalated your situation to our Division Manager and he will be following up with you directly.Review from Joe E
1 star07/13/2023
I ordered a specific amount of off road diesel and was delivered nearly double that amount. Of course, they are still making me pay. But, they still have not provided an itemized receipt and have charged my card 3 separate times for one delivery. I am going to cancel my card for fear of even more charges. Every time I speak with them, I hear that my card has officially been taken off the account. Then why do I have 3 separate charges!Review from Taeho J
1 star07/12/2023
On June 22, 2023, the motor AC unit ( outside) failed to operate. So called Griffith energy service company to service the unit. Griffith rep. told me that it will be charged $119 to come to my house to troubleshooting the unit, no refund. So technician came out and looked and told me that the motor is not working and needed to replace it without telling me how much it will cost. Then he went out to truck to look for the motor, he said he needed to go to shop to get it. After one hour and thirty minutes, he returned with the motor and replace the part. It was about one hour to replace the motor in the unit. Kudos to the technician and he has done great job. The other day, I received the bill, $867. I was shocked, and called Griffith and asked whether it is correct amount and expressed that it seems overcharged. She exclaimed that it was correct and reasonable. Wow, she was very rude and no personal manner. Anyway I paid the full amount. I still think it was over charged just replace a motor in the A/C unit. No more Griffith service, get other company to service the unit.Review from Elizabeth R
1 star04/13/2023
If I could give no stars I would this is the worst company I have ever dealt with worst than spectrum to be honest. I ordered propane and have been telling them for the whole season my gauge is messed up and doesn’t read right and it needs changed … they still have not replaced it saying the tank would need to be on 0 I replied with it was on0 for 3 weeks and still ran so the gauge is messed up please change it or do what ever to fix I ordered propane the beginning of April and advised again that the gauge doesn’t seem to be accurate because I was running out I can tell by the way the heater runs when it’s gonna run out but it was at 20 %. Please change the gauge again. I said and she said yes I will make notes of this not sure if three changed it but they charged me 194 dollars more than what I received and stated do would have the credit back in 5 to 7 days it is still not here. I called they said oh yeah we mailed you a check I said a check you charged me a h prior to delivery and then I have to wait they said yes I said some choice words and requested manager …. Long story short the manager said I will be waiting 4 to 6 weeks to get my money back that they over charged me like WTF DO YOU MEAN .! So beyond pissed right now I will be finding another company prior to next winter season as this company SUCKSGriffith Energy Services, Inc. Response
04/14/2023
Hello. The consumer is rating Griffith Energy of New York (A Superior Energy owned company). We are not affiliated in any way with that company. Thank you.Review from Carmelo C
1 star02/16/2023
No stars deserved. I requested delivery of 150gals of home fuel, and they "accidentally" filled my tank with 221gals. How convenient for them! Now I'm left trying to figure out to pay the bill. This the 2nd, and last, billing issue. Go elsewhere for services. This company should not be a BBB business, see recent reviews.Review from Angela M
1 star12/19/2022
I was a customer in 2021 and my contract ended December 2021. Griffith made a mistake and filled the oil tank after the contract was over (January 22, 2022) which I had signed a contract with Petro. Then, Griffith tells me I owe some large amount of money for the oil. They have continued to bill me and add more money for late fees. It is infuriating that no one ever responds over a year and a half. I have called customer service 3 times and sent 2 emails and no response. Customer service is terrible and the ones they have seem overworked. They are only concerned with their bottom line. I have reported this to Petro also, as they took away what Petro should have done.Griffith Energy Services, Inc. Response
12/22/2022
Hello. Thank you for your review, however your automatic delivery program was not tied to your pricing agreement as stated in the copy of your pricing agreement that you confirmed. Therefore, the delivery was made as scheduled and you received the benefit of the fuel. Moving forward as a measure of goodwill, we will be crediting your current account balance due and all associated finance charges. We wish you and your family a happy holiday season.Review from James F
1 star11/09/2022
We have had a call in to Griffith Energy's Southern Maryland Oil service hotline for over a year. We have yet to get a resolution and since October 2, we have had only one response from the company despite calling every other day or so. The phone representatives are sympathetic and promise to return to us with a resolution by the end of the business day, but evidently, they cannot force Ken F******, the Supervisor for our area, to return our calls or send out a service person with adequate skills to resolve the problem. We sit with a hole in our drywall from where he said to remove it to gain access to a damper, yes, for a year. And in the meantime, our furnace heats up unused areas while leaving no heat in the living areas because of a stuck damper. We try to escalate, but cannot get ANYONE to respond to us. Meanwhile, we waste propane and increase electricity use in order to get through. DO NOT TRUST THIS COMPANY!Review from Colleen P
1 star11/03/2022
I have read the below reviews and have to agree with everything that has been said. I have been calling since July to get my oiler burner serviced and it is still not fixed. Two times no one showed up. I have a protection plan and they are not honoring their plan. Today I called to verify I have someone coming out. I was told I did not, and was hung up on. I called back and was told I do have an appt. some of the people that answer the phone are very nice but the service is horrible. I could go on and on but really what is the point. If i could give this company a zero star I would. The one star is for the employees that have to deal with irate customers and still keep their cool.Review from Kimberly A D
1 star10/12/2022
We called because they had originally put in our new furnace. When we turned on the heat due to chilly nights it would not ignite. There was a service fee to come look at the issue. The service man said it was a bad valve and he would have to order it. The part came a week later.I took off work because I was given a time frame of 12 -4 which he did not show up until 530 pm. He went down stairs fixed the valve. He was here for almost an hour. The part cost 157.00 dollars we were charged a total of 881.00 for the repair. The service worker said he would email a receipt that we never received . I called today and asked for an itemized receipt I was told they do not provide those. They also stated you are told the cost before they do the work . I told them we were not he finished the job and asked for a check. I explained that I have now called other providers for this service that stated this was ridiculous. I will continue to try to continue to reach out to the VP Randy G**** or the owner Scott H*****. So the almost one hour he was here a non emergency visit was 620.00 for labor. I will make sure I reach out to consumers as well on linked in as a work for a very large employer. Do not receive services from this companyGriffith Energy Services, Inc. Response
10/17/2022
We appreciate the feedback, however we respectfully disagree with the information as listed.
We did not install the ***** Gas Furnace.
Our service technician did provide the estimated cost to repair the system and we were given the direction to proceed with the repair, The system was repaired.
Thank you again for reaching out to us.Customer Response
10/17/2022
Originally, they had installed it. They were called for a repair the technician came for a service fee. He said it was a bad gas valve on the heater. He said he would order it. He came back a week later the following Friday. He did not discuss the cost of repair, (the part was 164.55). He fixed it then asked my husband for a check for 774.00. He told my husband he would email the receipt which he never did.
I called and was told they do not send itemized receipts. When I discussed that the entire balance was 881.00 over six hundred dollars for the technician to spend less than an hour at my home was insulting. He stated no companies will give you an itemized receipt. I said this was excessive cost, that after this happen, I called some other places and they had replied it was excessive as well.
I thought the company was reputable. This is poor business, and as I stated the technician never quoted a cost before he installed the valve.
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