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Find a Location

Exxon Mobil has 1 locations, listed below.

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    Business ProfileforExxon Mobil

    Gas Station

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6251 Columbia Crossing, Columbia, MD 21045
    BBB File Opened:
    11/5/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/04/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    The attendant Shiva placed a prepaid payment on the incorrect pump which happened to be the one I was already at attempting to get gas at. I tried to swipe my card several times but couldn't figure out what was wrong, so I tried to pump gas figuring it accepted the card by this point since the read out above said the transaction was finalized. Unknowingly I pumped $6 and some change of someone else's gas because Shiva placed it on the incorrect pump. I then reput my card in after the pump stopped to get more gas as I was very confused what was going on. Shiva came out and was very aggressive with me, without a mask on and demanded I come inside to pay for the gas I stole. At this point I did begin recording as he was very hostile and I am immunocompromised and had my child in the car. I asked if I could just pay for it outside since this was his error of incorrectly assigning the pumps and I had my child in the car and he repeatedly refused demanding I come inside. I repeatedly informed him this was a huge inconvenience and waste of my time as well as risk to my safety as he never put a mask on. Then he overcharged me from what was on the pump. He was belittling, harassing, and should not be near any women as he did not respect my personal space at all nor the safety or well being of my child. Key points: poorly trained and behaved employee, overcharging, harassment

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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