ComplaintsforExxon Mobil
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The attendant Shiva placed a prepaid payment on the incorrect pump which happened to be the one I was already at attempting to get gas at. I tried to swipe my card several times but couldn't figure out what was wrong, so I tried to pump gas figuring it accepted the card by this point since the read out above said the transaction was finalized. Unknowingly I pumped $6 and some change of someone else's gas because Shiva placed it on the incorrect pump. I then reput my card in after the pump stopped to get more gas as I was very confused what was going on. Shiva came out and was very aggressive with me, without a mask on and demanded I come inside to pay for the gas I stole. At this point I did begin recording as he was very hostile and I am immunocompromised and had my child in the car. I asked if I could just pay for it outside since this was his error of incorrectly assigning the pumps and I had my child in the car and he repeatedly refused demanding I come inside. I repeatedly informed him this was a huge inconvenience and waste of my time as well as risk to my safety as he never put a mask on. Then he overcharged me from what was on the pump. He was belittling, harassing, and should not be near any women as he did not respect my personal space at all nor the safety or well being of my child. Key points: poorly trained and behaved employee, overcharging, harassment
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.