Business ProfileforWomens Wellness MD

I went to this office on 9/19/2023 and was informed that I had a $75 copay, which I paid before my appointment. I spoke to my insurance company afterwards because I wanted to make sure that the money went toward my plan deductible and after looking at my explanation of benefits I saw no record of the $75 I paid for my visit. My insurance informed me that I should not have paid a deductible at all and that my insurance covered the entire visit. So they attempted to call and get my refund but could not get through. I called a day later and they hung up on me. When I texted their text line about the issue they said that I actually owe more than that and that once I pay that they can process my refund and if I had any other questions I could reach out to their billing person. So I reached out to that person and he said he would take my complaint to the doctor and that she would refund it. I have not heard back since. In addition I looked at my EOB's for my other visit on 10/11/2023 I was charged $125 but my insurance claim states I only owed $100. I had a test completed at that visit and I was told I needed a follow up zoom visit to discuss my results. On the day of my zoom appointment someone called me and asked me to pay a $75 copay over the phone before I could have my appointment to read my results on whether I have cancerous cells or not! I refused to pay this obviously. I took the test results from my online portal and emailed them to my PCP and she immediately discussed my results with me (free of charge) and I have an appointment to see a different provider for my future treatment. After having to endure such an awful experience I looked up their google reviews and it seems that being overcharged for services is a common practice with this office and I would imagine this is gross malpractice and unethical so I feel they should be held accountable so that this does not happen to anyone else. Furthermore I want a refund for $100 in charges I paid for no reason.