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          MedStar Health Inc. (Corporate) has 1 locations, listed below.

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            Business ProfileMedStar Health Inc. (Corporate)

            Hospital

            Contact Information

            10980 Grantchester Way

            Columbia, MD 21044

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            Customer Reviews

            1.4/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 170

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            10980 Grantchester Way, Columbia, MD 21044
            Email this Business
            BBB File Opened:
            8/16/2016
            Years in Business:
            170
            Business Started:
            1/1/1854
            Business Incorporated:
            3/2/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • MedStar Health Medical Group
            • MedStar Health- Billing Services
            Business Management
            • Kenneth Samet, President/CEO
            • Addie Thomas, Communications
            Contact Information

            Principal

            • Kenneth Samet, President/CEO

            Customer Contact

            • Kenneth Samet, President/CEO
            • Dawn A. Sydney, Outreach Manager
            • Ms. Tammy Morris, Compliance Specialist
            • Ms. Laura Adams
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

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            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            A few weeks ago I went to the Medstar Urgent Care facility in Hanover, MD. I was seen for a suspected UTI and the visit took about 10 mins total (minus the hour it took for me to be seen by anyone). All I needed was a quick urinalysis which turned out to be negative, paid my co-pay and left. Today I received a bill in the mail for $250 (after insurance) for a level 3 office visit, a urinalysis, and a pregnancy test. No one ever asked me if there was a possibility of me being pregnant during my visit or else I would have said NO and completely avoided the $30 charge for the test. Why was I not informed that an unnecessary pregnancy test was done? Additionally, the complexity of my issue does not warrant a level 3 office visit charge. I came in for a suspected UTI which involves a low level of medical decision making as it is quite literally just a positive or negative urinalysis with no additional history or exam required. Why wasn't I billed for a level 2 office visit instead? I will never visit another Medstar Urgent Care facility again due to their predatory billing practices.
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            Read 20 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            Whitney M

            03/23/2023

            I have a health insurance policy that is written out of state and there was some confusion about whether this Medstar PT location is in-network or out-of-network for. When attempting to sort out this issue, the administrative staff was extremely rude to me and not willing to work with me to get the issue cleared up. All they had to do was hop on a call with the ****** ****** **** ******'s provider line and member services line... a 3 way call that United wouldn't facilitate without the provider. MedStar PT in Dundalk refused. I've spent time getting this squared away on my end with ****** ****** **** ******. They spoke to MedStar PT in Dundalk in detail to assure them that I am in-network for their facility. They sent a letter confirming this. MedStar PT in Dundalk are refusing to see me because my policy was written out of state. I have Long Covid and I've been suffering for 8 months... this office is aware of this as I was working with them before my insurance switched from Aetna to United Healthcare. PT is a very important part of my recovery. I was informed that a provider can refuse to see a patient for any reason, even if their insurance is in network. The office manager here treated me like an idiot and was completely uncaring, even when I was pleading for assistance in getting the issue worked out because PT will help me recover. It was crazy
            Read 4 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

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