ComplaintsforArtisans Fine Jewelry
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Complaint Details
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Initial Complaint
10/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I drove to artisans fine Jewlery on 12/14/2020 to get a diamond pendant made , I sat down with one of there employees and we agreed up on a price and quality of the pendant. I payed a initial down payment of $53 dollars to get the item started and we agreed up on 2 different credit lenders(simple & acima) that would pay off the item and I would pay the two company's off in monthly payments. After the initial meeting I would call in monthly to check in on progress and was not happy with the service so we agreed up on a refund and to cancel the item , I contacted acima and simple and got refunded the money that was payed off to them , but when I contacted AMYN at artisans fine Jewlery to get the initial $53 down payment he tells me he can't find it in his records and refuses to refund it.Business response
01/24/2022
Business Response /* (1000, 5, 2021/10/06) */ We are truly very sad to hear that the customer did not receive the level of service he desired. However, with regards to the $53 the customer is referring to, this is an application fee charged by ***** (third party financing company) to the customer for using their services. This situation is similar to a car loan. The car dealership sells the customer a car at a price and sets up their account for the loan with a third party financing company. The third party financing company charges the customer for using their services. This charge has nothing to do with the car dealership. We assisted Mr. ******* with setting up financing with a third party called ***** ***** charged Mr. ******* $53 for using their service. So, Mr. ******* would have to contact ***** regarding the $53 charge. This amount was paid directly to ***** and we have no access to those funds. Other than the $53 charged by *****, We have refunded everything that was paid to us by the ***** on behalf of the customer. We hope that his situation can be solved amicably with Mr. ******* and *****. Consumer Response /* (2000, 7, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.