We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null}]}],"licenseDetails":[{"sourceLicenseId":"19569","agencyId":266719,"licenseNumber":"44961","licenseTypeId":0,"licenseHolder":null,"issueDate":null,"expirationDate":"2025-08-11T00:00:00","licenseStatusId":3902,"suspensionDate":null,"revocationDate":null,"detailsUrl":"https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_Search/OP_search.cgi","notes":null,"licenseAgency":{"transactionDetails":null,"agencyId":266719,"vendorId":1,"sourceAgencyId":"4221","bureauCode":"0241","nameFull":"Department of Labor, Licensing and Regulation (DLLR)-MD ","description":null,"countryCode":null,"addressLine1":"500 N. Calvert Street, Room 308","addressLine2":null,"city":"Baltimore","stateCode":"MD","zipCode":"21202","phoneCountryCode":null,"phoneAreaCode":"410","phoneNumber":"2306231","phoneExt":null,"faxCountryCode":null,"faxAreaCode":null,"faxNumber":null,"faxExt":null,"email":"[email protected]","urlPrimary":"http://www.dllr.maryland.gov/license","urlSecondary":null,"urlLicenseCheck":null,"dateTimeSource":"2025-03-09T00:00:00"}},{"sourceLicenseId":"19570","agencyId":266855,"licenseNumber":"2705019538","licenseTypeId":0,"licenseHolder":null,"issueDate":"1993-02-23T00:00:00","expirationDate":"2027-02-28T00:00:00","licenseStatusId":3902,"suspensionDate":null,"revocationDate":null,"detailsUrl":"https://www.dpor.virginia.gov/LicenseLookup/","notes":null,"licenseAgency":{"transactionDetails":null,"agencyId":266855,"vendorId":1,"sourceAgencyId":"3838","bureauCode":"0241","nameFull":"Department of Professional and Occupational Regulation (DPOR)-VA","description":null,"countryCode":null,"addressLine1":"9960 Mayland Drive, Suite 400","addressLine2":null,"city":"Henrico","stateCode":"VA","zipCode":"23233","phoneCountryCode":null,"phoneAreaCode":"804","phoneNumber":"3678500","phoneExt":null,"faxCountryCode":null,"faxAreaCode":null,"faxNumber":null,"faxExt":null,"email":null,"urlPrimary":"http://www.dpor.virginia.gov","urlSecondary":null,"urlLicenseCheck":null,"dateTimeSource":"2025-03-09T00:00:00"}}],"operatingHours":[],"servingAreas":[],"additionalDetail":[],"statistics":{"orgId":60002788,"totalCustomReviews":35,"total5StarReviews":1,"total4StarReviews":0,"total3StarReviews":0,"total2StarReviews":0,"total1StarReviews":34,"totalComplaints":116,"averageReviewStarRating":1.11,"totalAdvertisingSalesComplaints":0,"totalBillingCollectionComplaints":0,"totalDeliveryComplaints":4,"totalGuaranteeWarrantyComplaints":44,"totalProductServiceComplaints":68,"totalClosedComplaintsPastThreeYears":116,"totalClosedComplaintsPastTwelveMonths":32},"bureauOrgType":null,"logoImage":{"mediaCarouselId":null,"mediaURI":"/ProfileImages/d0d6cb2f-81c3-4e49-8212-771ac166ad27.png","mediaGUID":"d0d6cb2f-81c3-4e49-8212-771ac166ad27","mediaFileTitle":null,"sourceFileName":"screenshot34.png","height":142,"width":576,"size":30913,"creatorTypeId":null,"mediaEmbedCode":null,"mediaFileTypeId":7801,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mastheadImage":null,"profileLogoImage":{"mediaCarouselId":null,"mediaURI":"/ProfileImages/d0d6cb2f-81c3-4e49-8212-771ac166ad27.png","mediaGUID":"d0d6cb2f-81c3-4e49-8212-771ac166ad27","mediaFileTitle":null,"sourceFileName":"screenshot34.png","height":142,"width":576,"size":30913,"creatorTypeId":null,"mediaEmbedCode":null,"mediaFileTypeId":7801,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"totalPositive":1,"totalNegative":34,"totalNeutral":0,"servingAreaZipCodes":null,"accreditationStatus":null,"memberType":"Accredited","isSystemwide":true,"alerts":[],"paymentMethods":[],"isClaimed":true,"complaintCloseTypes":null,"reasonsForRating":[],"customerReview":true,"enhancedLicenseDisplay":true,"displayMap":true,"newOwnerDate":null,"showAccreditationLogo":true,"localReportMerges":{"overrideBusinessNames":false,"overrideDescription":false,"overrideProductsServices":false,"overrideURLs":false,"overrideLogos":false,"overrideRestaurantDetail":false,"overrideCarousel":false,"overrideLicensing":false,"overrideProgramParticipation":false,"overridePaymentOptions":false,"overrideRefundExchangePolicy":false,"overrideRAQURL":false,"overrideBBBFileOpened":null,"overrideEmployeeCount":false,"overrideFileAComplaint":false,"overrideServiceType":true,"overrideMenuType":null}},"bbbInfo":{"id":"0011","bbbId":"0011","bbbName":"BBB of Greater Maryland","bbbEmail":"[email protected]","donateButtonEnabled":false,"primaryLanguage":"EN","primaryCountry":"USA","configIds":{"sharedGoogleAnalyticsId":"UA-41101326-21"},"tagline":"serving Western Maryland to the Eastern Shore","aboutUs":"BBB of Greater Maryland provides an ethical marketplace where buyers and sellers trust each other. We help brands get discovered, convert feedback into opportunity, earn prestige and trust, and put their integrity on display. Last year, customers turned to BBB over 150 million times with high purchase intent. If you weren't here, they didn't find you.","eventsPageLayout":"agenda","programs":[{"id":"mrwqd18qa8","title":"Value of Accreditation","priority":"1","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Value of Accreditation"},"linkUrl":"/all/newbiz/why","summaryText":"Find out why more businesses are becoming BBB Accredited and hear their unique stories."},{"id":"whpjith8br","title":"Partner with BBB","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/star.svg","altText":"Partner with BBB"},"linkUrl":"/local/0011/Advertise-with-BBB","summaryText":"Sponsorship and advertising with BBB aligns your company’s values with an organization that is widely recognized as a symbol of trust."},{"id":"wk02exnrbp","title":"About Us","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/users.svg","altText":"About Us"},"linkUrl":"/local/0011/about-us","summaryText":"Meet the team and see how BBB of Greater Maryland makes an impact in the community."},{"id":"oqlwcsvzxn","title":"BBB Greater Maryland Foundation","priority":"4","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"BBB Greater Maryland Foundation"},"linkUrl":"/local/0011/foundation","summaryText":"BBB is making a difference in neighborhoods across the state. We receive no federal or state money. This holiday season, help us do more! Donate to the BBB Greater Maryland Foundation!"},{"id":"dys3uncc3y","title":"Create a Free Business Profile","priority":"6","image":{"url":"/TerminusContent/Main/images/programs/desktop.svg","altText":"Create a Free Business Profile"},"linkUrl":"/get-listed","summaryText":"Every month, thousands of Maryland shoppers find businesses on bbb.org Are they finding you?"},{"id":"uw1vpucpsi","title":"Dispute Resolution","priority":"7","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Dispute Resolution"},"linkUrl":"/all/bbb-dispute-handling-and-resolution","summaryText":"BBB provides conciliation, mediation, and arbitration services to assist the businesses and buyers as they work together toward a resolution."},{"id":"hgc2akmqf0","title":"Submit a Customer Review","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/comment.svg","altText":"Submit a Customer Review"},"linkUrl":"/all/customer-reviews","summaryText":"Let businesses know how they're doing. Your feedback helps businesses be better and shows consumers who they can trust."},{"id":"xhykbvagqu","title":"Maryland News & Alerts","priority":"10","image":{"url":"/TerminusContent/Main/images/programs/speaker.svg","altText":"Maryland News & Alerts"},"linkUrl":"/us/md/news","summaryText":"Local scam alerts, press releases, and upcoming events for the Greater Maryland service area."}],"locations":{"allIds":["6384065b-2989-452c-846d-664001802fb9"],"byId":{"6384065b-2989-452c-846d-664001802fb9":{"id":"6384065b-2989-452c-846d-664001802fb9","address":{"id":"6384065b-2989-452c-846d-664001802fb9","locationName":"BBB of Greater Maryland","locationUrl":"/local-bbb/bbb-of-greater-maryland","addressLine1":"502 S. Sharp Street","addressLine2":"","city":"Baltimore","stateProvince":"MD","postalCode":"21201-2445","country":0,"latitude":39.2826815,"longitude":-76.61807519999999,"county":"Anne Arundel","mapUrls":[{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=OghBERnSnwoMfk6aPbU5H0wvHm4="},{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=1kzZ6Ku7fgVQ2ZtPg94QPthCIl8= 2x"},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=Yd1s87Q16ZQ_i2nl7U_pZWK26ao="},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=WtsHsy0oe-FmBJV8ZuvU0kDzBGA= 2x"},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=oLmHSDv-58GaVLQJAxYnsVafmd0="},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=xdhUCnhdC48YkVvAoFhP55xNROw= 2x"},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=FrHYtxDBbFmEhZW_JPlZPOwc-iM="},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=qWRVu3cILaObp6o8zYLnzvFYAKU= 2x"},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=FrHYtxDBbFmEhZW_JPlZPOwc-iM="},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=qWRVu3cILaObp6o8zYLnzvFYAKU= 2x"},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=YWijfwQB5kMlO--5uyACHMmVDls="},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=80aHuFYj9R9kZHlAUEMHxv9HrzM= 2x"},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=p4OJaF1dm5NM12pGDMuzGmGYDkA="},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=gx7540XkqqLqrOEEz8vedfczTAA= 2x"}],"mapImgAttrUrls":[{"mapSize":{"height":"250","width":"364","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=AIz_kKWJvHLXYP2JAX1DqWaCu_w=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=OtrkR6wfyx1e8pMD8K5zJDFOnyw= 2x"},{"mapSize":{"height":"250","width":"752","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=m93XoE7oxNebug4QNHA3d4JgdoA=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=yXNOIj34zDgOZ3rlrUmI7Wzq0QQ= 2x"},{"mapSize":{"height":"250","width":"1140","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=Jxud9VBD0Z0EvLjdq0gNFstDOG8=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C39.2826815,-76.61807519999999&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=DuvnL83qxVcb4IAj7Az0c7GKgIA= 2x"}]},"formattedAddress":"502 S. Sharp Street, Baltimore, MD 21201-2445","contact":{"email":"[email protected]","phoneNumber":"(410) 347-3990","faxNumber":"(410) 347-3936","emailPr":null,"phoneNumberPr":null,"textNumber":null},"jurisdiction":["MD"],"officeHours":["Monday - Thursday 8:00 AM - 4:30 PM"," Friday 9:00 AM - 2:30 PM"],"phoneHours":[" "],"excludeFromLocator":false,"type":"Primary"}},"primary":"6384065b-2989-452c-846d-664001802fb9","branches":[]},"additionalResources":[],"urls":{"bbbUrl":"/local-bbb/bbb-of-greater-maryland","branchesUrl":"/bbb-directory/us/md","bbbEventsUrl":"/local-bbb/bbb-of-greater-maryland/events","bbbSupportersUrl":"/local-bbb/bbb-of-greater-maryland/supporters","informationPageImageUrl":"/corecmsimages/2022/64e62a9c-f7d6-4a2a-aed8-9b51b3a5016a.jpg","employmentOpportunitiesUrl":"","fileComplaintUrl":"/file-a-complaint","submitReviewUrl":"/leave-a-review","newsLetterSignupUrl":"","claimListingUrl":"/greater-maryland/login","businessLoginUrl":"/greater-maryland/login","consumerLoginUrl":"/greater-maryland/consumer/login","annualReportsUrl":"/local/0011/annual-reports","joinApplyUrl":"/local/0011/Accreditation-Benefits"},"socialMedia":[{"id":"facebook","name":"Facebook","url":"https://www.facebook.com/BBBGREATERMD"},{"id":"linkedin","name":"LinkedIn","url":"https://www.linkedin.com/company/bbbgreatermd"},{"id":"twitter","name":"Twitter","url":"https://twitter.com/bbbgreatermd"},{"id":"youtube","name":"YouTube","url":"https://www.youtube.com/user/BBBGreaterMD"},{"id":"instagram","name":"Instagram","url":"https://www.instagram.com/bbbgreatermd/"}],"navigation":{"footerLinks1":[{"id":"l4kjqg3ga","text":"Language Translation Information","title":null,"href":"/all/change-browser-language","links":null,"priority":0,"target":null},{"id":"hqpqncnio","text":"Search for a Business","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"wazzotjaz","text":"Get a Quote","title":null,"href":"/get-a-quote","links":null,"priority":0,"target":null},{"id":"l6oan5vgc","text":"Start a Review","title":null,"href":"/leave-a-review","links":null,"priority":0,"target":null},{"id":"nerkpem3i","text":"File a Complaint","title":null,"href":"/file-a-complaint","links":null,"priority":0,"target":null},{"id":"rgyl1ctx","text":"BBB Scam Tracker","title":null,"href":"/scamtracker","links":null,"priority":0,"target":null},{"id":"hyhyoqthd","text":"File an Auto Warranty Complaint","title":null,"href":"https://bbbprograms.org/programs/all-programs/bbb-autoline","links":null,"priority":0,"target":null},{"id":"rqamraje","text":"Sign up for Scam Alerts","title":null,"href":"https://signup.e2ma.net/signup/1900156/1902645","links":null,"priority":0,"target":"_blank"},{"id":"ani9ziao","text":"Frequently Asked Questions (FAQ)","title":null,"href":"/all/faq","links":null,"priority":0,"target":null},{"id":"ni9ziaoa","text":"Consumer HQ","title":null,"href":"/all/consumer-hq","links":null,"priority":0,"target":null}],"footerLinks2":[{"id":"ho8csfg8u","text":"Search Business Profiles","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"fgwup73mp","text":"Get Accredited","title":null,"href":"/get-accredited","links":null,"priority":0,"target":null},{"id":"8hosvguyd","text":"Data Privacy Framework Program","title":null,"href":"https://bbbprograms.org/programs/all-programs/dpf","links":null,"priority":0,"target":"_blank"},{"id":"fsjd89kj3","text":"Cross-Border Privacy Rules Certification","title":null,"href":"https://bbbprograms.org/programs/all-programs/GlobalPrivacyDivision/CrossBorderPrivacyRules","links":null,"priority":0,"target":"_blank"},{"id":"sdfr56h7u","text":"Get Your Business Listed","title":null,"href":"/get-listed","links":null,"priority":0,"target":null},{"id":"jzp7zjxcz","text":"Partner Code of Conduct","title":null,"href":"/partner-code-of-conduct","links":null,"priority":0,"target":null},{"id":"sftm06ofop","text":"Apply for BBB Accreditation","title":null,"href":"/apply","links":null,"priority":0,"target":null},{"id":"ftm06ofops","text":"Business HQ","title":null,"href":"/all/your-business-hq","links":null,"priority":0,"target":null}],"footerLinks3":[{"id":"8homn8zf4","text":"Mission & Vision","title":null,"href":"/mission-and-vision","links":null,"priority":0,"target":null},{"id":"mjpmg5b7n","text":"Directory of Local BBBs","title":null,"href":"/bbb-directory","links":null,"priority":0,"target":null},{"id":"bjdldug0sn","text":"International Association of Better Business Bureaus","title":null,"href":"/local-bbb/international-association-of-better-business-bureaus","links":null,"priority":0,"target":null},{"id":"az00ufjd","text":"BBB Institute for Marketplace Trust","title":null,"href":"https://www.bbbmarketplacetrust.org","links":null,"priority":0,"target":"_blank"},{"id":"k9qgm92wzf","text":"Careers","title":null,"href":"/all/employment","links":null,"priority":0,"target":"_blank"},{"id":"mtnopba8v","text":"BBB Wise Giving Alliance (Give.org)","title":null,"href":"https://give.org","links":null,"priority":0,"target":"_blank"},{"id":"95xb4z3s7p","text":"BBB National Programs","title":null,"href":"https://www.bbbprograms.org","links":null,"priority":0,"target":"_blank"},{"id":"dfki3ejqbi","text":"Give.org","title":"Give.org","href":"https://www.give.org/","links":null,"priority":2,"target":"_blank"},{"id":"v876wxaqed","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"https://www.bbbmarketplacetrust.org/","links":null,"priority":3,"target":"_blank"},{"id":"3l5wqssfa0","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"/partner-code-of-conduct","links":null,"priority":7,"target":""}],"footerBottomLinks":[{"id":"opuuwwn1o","text":"Terms of Use","title":null,"href":"/terms-of-use","links":null,"priority":0,"target":null},{"id":"ackisfjum","text":"Privacy Policy","title":null,"href":"/all/privacy-policy","links":null,"priority":0,"target":null},{"id":"yt1tbngb6","text":"Your Ad Choices","title":null,"href":"/all/privacy-policy#ads","links":null,"priority":0,"target":null},{"id":"mxarcqtr","text":"Trademarks","title":null,"href":"/trademarks","links":null,"priority":0,"target":null},{"id":"pamqmd8e8","text":"Hyperlinking Policy","title":null,"href":"/hyperlinking","links":null,"priority":0,"target":null}],"forConsumersFooterLink":{"id":"x57030ecd","text":"For Consumers","title":null,"href":"/all/consumer-resources","links":null,"priority":0,"target":null},"forAllBusinessesFooterLink":{"id":"c57030efd","text":"For All Businesses","title":null,"href":"/all/business-resources","links":null,"priority":0,"target":null},"mainNavLinks":[{"id":"ddbqkxarfx","text":"Value of Accreditation","title":"Value of Accreditation","href":"/local/0011/Accreditation-Benefits","links":null,"priority":0,"target":""},{"id":"yks6szgbkl","text":"Advertise with BBB","title":"Advertise with BBB","href":"/local/0011/Advertise-with-BBB","links":null,"priority":9,"target":""},{"id":"5mggwejksa","text":"Create a Business Profile","title":"Create a Business Profile","href":"/get-listed","links":null,"priority":1,"target":""},{"id":"tey7lozbun","text":"Events","title":"Events","href":"/local-bbb/bbb-of-greater-maryland/events","links":null,"priority":0,"target":""},{"id":"uqzcecrygj","text":"BBB Greater MD Foundation","title":"BBB Greater MD Foundation","href":"/local/0011/foundation","links":null,"priority":4,"target":""},{"id":"xupmorwkgy","text":"About Us","title":"About Us","href":"/local/0011/about-us","links":null,"priority":0,"target":""},{"id":"k9c9hcxcfe","text":"BBB Key Staff","title":"BBB Key Staff","href":"/local-bbb/bbb-of-greater-maryland/people/staff","links":null,"priority":8,"target":""},{"id":"5w02mn1nra","text":"Accreditation Fee Schedule","title":"Accreditation Fee Schedule","href":"/local/0011/accreditation-fee-schedule","links":null,"priority":0,"target":""},{"id":"8ldflxwjni","text":"Dispute Resolution Services","title":"Dispute Resolution Services","href":"/dispute-handling-and-resolution","links":null,"priority":3,"target":""}],"topNavLinks":[{"id":"xkvsyflmu","text":"BBB Accreditation","title":null,"href":"/get-accredited","links":null,"priority":1,"target":null},{"id":"bs7eiqlzeu","text":"Business Login","title":"Business Login","href":"/greater-maryland/login","links":null,"priority":1,"target":""},{"id":"ppspkupr6w","text":"BBB Scam Tracker","title":"BBB Scam Tracker","href":"/scamtracker","links":null,"priority":2,"target":""}],"forAboutBbbFooterLink":{"id":"7f4e46193","text":"About BBB®","title":null,"href":"/all/about-bbb","links":null,"priority":0,"target":null}},"persons":[{"id":"icvskadmem","name":"Staff","persons":[{"id":"aykcguv5fn","name":null,"firstName":"Mike","lastName":"DiGiacomo","priority":1,"type":null,"company":null,"title":"President and CEO","imageUrl":"https://m.bbb.org/prod/corecmsimages/2024/3c9375c3-de03-4e94-b72f-2d6750403cf4.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-3981","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"bzlyisqx7j","name":null,"firstName":"Sam","lastName":"Scaife III","priority":2,"type":null,"company":null,"title":"Vice President of Operations","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/86d3e1b9-64c8-4ea4-afff-76764d290f6a.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-1563","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"fcgtjdsmwx","name":null,"firstName":"Arlene ","lastName":"Wentz","priority":17,"type":null,"company":null,"title":"Accredited Business Manager","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/6cb07f64-a2b7-45c7-a055-02c5cdd6b093.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-7519","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"jlwisy7ikn","name":null,"firstName":"Michael","lastName":"Salamon III","priority":18,"type":null,"company":null,"title":"Consumer Engagement and Data Quality Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(410) 332-0271","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"z1fgrg83iv","name":null,"firstName":"Dawn ","lastName":"Clabaugh","priority":5,"type":null,"company":null,"title":"Accredited Business Retention Manager","imageUrl":"https://m.bbb.org/prod/corecmsimages/2024/07673042-5abc-443b-baad-08818fff02ac.png","bio":null,"email":"[email protected]","phone":"(410) 347-3980","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"re6vdkehwt","name":null,"firstName":"Jennifer","lastName":"Shepherd","priority":7,"type":null,"company":null,"title":"Business Accreditation Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/d9a43eea-d208-49fa-8f16-acd42cc129bd.jpg","bio":null,"email":"[email protected]","phone":"(443) 963-2443","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"nkx4dtqvcl","name":null,"firstName":"Clay","lastName":"Campbell","priority":20,"type":null,"company":null,"title":"Director of Marketing","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/1cb19d87-6ca0-418b-bdaa-b31605684349.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-3998","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"rm3wy9xuu7","name":null,"firstName":"Lisa","lastName":"Clay","priority":14,"type":null,"company":null,"title":"Dispute Resolutions Team Lead","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/48b777dd-015a-4d15-bf53-16cc0cd7316d.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-9761","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"mydmaw4mor","name":null,"firstName":"Ralph ","lastName":"Tolbert","priority":13,"type":null,"company":null,"title":"Operations Manager","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/93e0224f-376e-4d9c-b76c-3876f1267478.png","bio":null,"email":"[email protected]","phone":"(410) 347-3936","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"s1quafyvw1","name":null,"firstName":"Heather","lastName":"Pigott","priority":15,"type":null,"company":null,"title":"Dispute Resolutions Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/3104f9de-d3e0-4ca1-88f9-2b031fb93964.png","bio":null,"email":"[email protected]","phone":"(410) 347-3937","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"9finylpred","name":null,"firstName":"Mackenzie","lastName":"West","priority":16,"type":null,"company":null,"title":"Dispute Resolutions and Investigations Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/ca723676-f4e7-409e-8f87-b67a150e8948.jpg","bio":null,"email":"[email protected]","phone":"(410) 735-1586","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"n2rdbtphyr","name":null,"firstName":"Morgan","lastName":"Miller","priority":12,"type":null,"company":null,"title":"Business Relations Apprentice","imageUrl":"https://m.bbb.org/prod/corecmsimages/2022/c3c8597b-8d40-4a1f-9538-f2fe57a8bc0f.png","bio":null,"email":"[email protected]","phone":"(443) 589-7572","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"obnkj1qar4","name":null,"firstName":"Shanika","lastName":"Jones","priority":19,"type":null,"company":null,"title":"Accredited Business Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(410) 347-5641","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"5z2gavi5ph","name":null,"firstName":"Diamond","lastName":"Savage ","priority":6,"type":null,"company":null,"title":"Accredited Business Engagement Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/149c6b04-e6ef-4c66-8ec8-eaf4d62e0cc8.jpg","bio":null,"email":"[email protected]","phone":"(443) 977-4230","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"9c477hozdw","name":null,"firstName":"Sade","lastName":"Lemons","priority":20,"type":null,"company":null,"title":"Public Relations and Social Media Manager","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/db7b12d6-422f-40fe-a039-c6672867d61a.jpg","bio":null,"email":"[email protected]","phone":"(410) 347-3990","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"8rsxq2tgpe","name":null,"firstName":"Morgan","lastName":"Williams","priority":8,"type":null,"company":null,"title":"Business Accreditation Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2024/8ea41705-dbce-4985-b8f5-3ea35304b6a3.jpg","bio":null,"email":"[email protected]","phone":"(443) 963-2447","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"vor5q5ahox","name":null,"firstName":"Joann ","lastName":"Francavilla","priority":4,"type":null,"company":null,"title":"Strategic Partnership Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"410-935-9220","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"es72ape5q6","name":null,"firstName":"Joy","lastName":"Lightfoot","priority":4,"type":null,"company":null,"title":"Business Accreditation Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2025/bd6e007f-8407-4759-a87e-1bc1e1bab839.png","bio":null,"email":"[email protected]","phone":"(443) 963-2449","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]},{"id":"b3djqqnrdm","name":"Better Business Bureau of Greater Maryland Board of Directors","persons":[{"id":"w9nls5lm1h","name":null,"firstName":"Bruce","lastName":"Quackenbush, Jr.- Vice President, Co-Owner - American Contracting Services, Inc.","priority":4,"type":null,"company":null,"title":"Past-Chair","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"wyll19xhw5","name":null,"firstName":"Gregory","lastName":"Talbott - Owner- Strategic Tax Resolution, LLC","priority":5,"type":null,"company":null,"title":"Treasurer","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"dmfzzcvwu0","name":null,"firstName":"Mike","lastName":"DiGiacomo - President & CEO - Better Business Bureau of Greater MD","priority":1,"type":null,"company":null,"title":"President","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"1gnmkl8hpt","name":null,"firstName":"Katherine","lastName":"Armstrong - Certified Financial Planner/Owner - Armstrong Financial Group","priority":4,"type":null,"company":null,"title":"Past-Chair","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"hpl8qkgbls","name":null,"firstName":"Clark","lastName":"Carter - Chairman - Mason & Carter Inc.","priority":14,"type":null,"company":null,"title":"Secretary","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"docu3d6gvh","name":null,"firstName":"Peggy","lastName":"Feeney - Director of Human Resources - Von Paris Moving & Storage","priority":2,"type":null,"company":null,"title":"Chair","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"8vghnuxxkz","name":null,"firstName":"Debra","lastName":"Keller-Greene - CEO - Keller Professional Services, Inc.","priority":15,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ey3iefmch6","name":null,"firstName":"Gina","lastName":"Ramsey - Owner/President - Pink Dog Digital","priority":20,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ljhruerkqw","name":null,"firstName":"Jim","lastName":"Ries - Director of Business Development - Offit Kurman","priority":21,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ndum9pcbnl","name":null,"firstName":"Keith","lastName":"Armington - Principal - Supply Chain OpEx Consuling, LLC","priority":11,"type":null,"company":null,"title":"Executive Committee Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"pkmkupfp6a","name":null,"firstName":"Darryl ","lastName":"McCallum, Esq. - Partner - Shawe Rosenthal LLP","priority":16,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"9e2begecpm","name":null,"firstName":"Paul","lastName":"Michalski - Director of Administration - The Whiting-Turner Contracting Co.","priority":19,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"gppwyc098w","name":null,"firstName":"Kimberly S.","lastName":"Grimsley, Esq. - Oliver & Grimsley, LLC","priority":24,"type":null,"company":null,"title":"Legal Counsel - Non-Voting","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"plp1qmegmm","name":null,"firstName":"Kate","lastName":"Bridgeman - Director of Financial Services - Hague Quality Water of MD","priority":3,"type":null,"company":null,"title":"Vice-Chair","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"euhvab22ne","name":null,"firstName":"Kelly","lastName":"Mitchell - Founder/Principal - impactHR, LLC","priority":9,"type":null,"company":null,"title":"Executive Committee Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"lejosjp4bv","name":null,"firstName":"Lucas ","lastName":"Cunha - Lead Consultant - Integral Consulting","priority":6,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"hhjyruyeax","name":null,"firstName":"Carla ","lastName":"McCadden - Senior VP, Business Banking Team Leader - M&T Bank/Business Banking","priority":6,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"qqlgtt4y4j","name":null,"firstName":"Damon","lastName":"Smith, MD - Owner/Cofounder - Trusted Hearts Homecare Solutions, LLC","priority":6,"type":null,"company":null,"title":"Executive Committee Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"nbewmp8f1p","name":null,"firstName":"Ryan ","lastName":"Tetteris - General Manager - Constellation Home","priority":6,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"6psrby3jnn","name":null,"firstName":"Bernard ","lastName":"Woodson IV - Managing Member - Four Rivers Contracting Group LLC","priority":6,"type":null,"company":null,"title":"Director","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]}],"culture":{"id":"en-us","cultureInfo":"en-US","twoLetterIsoLanguageName":"en","twoLetterIsoCountryCode":"US","threeLetterIsoCountryCode":"USA","countryCode":2,"bbbCountry":0},"raqEnabled":true,"supporters":{},"languages":[],"popularTobIds":["10035-000","60103-000","50544-000","10079-000","60075-000","10177-000","60989-000","60987-000","20003-000","10049-000"],"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"}],"applyForAccreditationInfo":{"applyEmail":"[email protected],[email protected],[email protected]","applicationSubmissionId":"1","getAccreditedOptOut":null,"getAccreditedThankYouOptOut":false,"getAccreditedLeadEmail":"[email protected],[email protected],[email protected]","paymentProcessorUrl":"https://www.bbb.org/greater-maryland/public/accreditation-interest/iabbb/?applicationNumber=","questions":[{"question":"Have you been in business for more than six months?","required":"true","helptext":"The business must have been in business 6 months or more in order to qualify for accreditation.","type":3},{"question":"Annual revenue for last year?","required":"true","helptext":"This information is confidential and is only used to determine eligibility for accreditation and annual rate.","type":2},{"question":"Does this business have more than one location?","required":"true","helptext":null,"type":3},{"question":"How many full-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"How many part-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"Do you have any licensing certifications you wish to provide?","required":"true","helptext":"It's OK if you don't have this information now, you can always add it later.","type":3}],"contactNumber":"410-347-3980","contactExtension":null,"contactEmail":"[email protected]","displayAccreditationFees":null,"getAccreditedContactNumber":"410-347-3980","getAccreditedContactExtension":null,"getAccreditedContactEmail":"[email protected]","getAccreditedSchedulingURL":null,"contactTextSMS":null},"liveChatGroupId":null,"getListedRealTimeEmails":"[]","bbbUrlSegment":"bbb-of-greater-maryland"}},"isOutOfBusiness":false,"license":{"isCompetencyLicenseRequired":false,"isEnhancedLicense":true,"details":[{"notes":null,"licenseNumber":"44961","expirationDate":"2025-08-11T00:00:00","licenseAgency":{"address":"500 N. Calvert Street, Room 308","city":"Baltimore","state":"MD","zip":"21202","email":"[email protected]","faxNumber":null,"id":266719,"name":"Department of Labor, Licensing and Regulation (DLLR)-MD","phoneNumber":"(410) 230-6231","url":"https://www.dllr.maryland.gov/license"}},{"notes":null,"licenseNumber":"2705019538","expirationDate":"2027-02-28T00:00:00","licenseAgency":{"address":"9960 Mayland Drive, Suite 400","city":"Henrico","state":"VA","zip":"23233","email":null,"faxNumber":null,"id":266855,"name":"Department of Professional and Occupational Regulation (DPOR)-VA","phoneNumber":"(804) 367-8500","url":"https://www.dpor.virginia.gov"}}],"licensingTexts":[],"showLicensing":true},"numEmployees":0,"organizationDescription":"Kitchen remodeling, simplified. Our 24 design consultants will help you manage the entire process.","paymentMethods":[],"paymentMethodCustomTexts":[],"refundExchangePolicy":[],"additionalRestaurantDetails":null,"typeOfEntity":{"legalOrgType":1003,"name":"Corporation","canDisplay":true},"yearsInBusiness":95,"restaurantDetails":[],"serviceType":[],"menuType":[]},"isLocalReport":true,"isSystemWide":true,"display":{"additionalInformationTexts":{"allIds":["1264633473","1264633474","1264633475","1264633476"],"moreInfoIds":[],"detailIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"byId":{"1264633473":{"title":"Products and Services","customTextSectionId":7112,"id":"1264633473","position":32767,"text":"This company offers home appliances and repair services as well as kitchen design and remodeling services."},"1264633474":{"title":"Reason for Rating - Not Rated","customTextSectionId":7121,"id":"1264633474","position":32767,"text":"Complaints against this business are handled by another BBB."},"1264633475":{"title":"Referral Assistance","customTextSectionId":7117,"id":"1264633475","position":32767,"text":"Maryland Home Improvement Commission
500 N Calvert St Ste 301
Baltimore MD 21202
Phone Number: (410) 230-6309
http://www.labor.maryland.gov/license/mhic/
[email protected]"},"1264633476":{"title":"BBB Accreditation","customTextSectionId":7101,"id":"1264633476","position":32767,"text":"Bray & Scarff at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business."}}},"alerts":{"byId":{},"allIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"accreditationIds":[]},"claim":{"isClaimed":true,"claimBusinessUrl":"/greater-maryland/login"},"complaintDisclaimerHtml":null,"isRequestQuoteActive":true,"industryTips":null,"prodSrvcsSummary":"This company offers home appliances and repair services as well as kitchen design and remodeling services.","programParticipationText":null,"referralAssistanceTexts":["Maryland Home Improvement Commission
500 N Calvert St Ste 301
Baltimore MD 21202
Phone Number: (410) 230-6309
http://www.labor.maryland.gov/license/mhic/
[email protected]"],"relatedBusinessList":{"relatedBusinesses":[],"customText":[]},"socialMediaList":[{"url":"https://www.facebook.com/BrayAndScarff/","urlType":703,"label":"Facebook","type":"facebook"},{"url":"https://twitter.com/brayandscarff","urlType":704,"label":"Twitter","type":"twitter"}],"latestNewsList":[{"id":"31573","image":{"id":18546,"url":"https://m.bbb.org/prod/corecmsimages/2025/120ebb20-cf8b-4f8b-9822-582d92a518b9.png","fileCode":"120ebb20-cf8b-4f8b-9822-582d92a518b9","title":"Palomino Bazaar","description":"Palomino Bazaar","contentCode":"6e45be7c-0817-43b3-81fc-1950a744e26f","mainImage":true,"order":1,"imageCaption":"","imageTitle":"Palomino Bazaar","credit":"Palomino Bazaar, LLC","altText":"Palomino Bazaar PayPal invoice"},"title":"BBB Scam Alert: Fake invoice scam with PayPal twist hits business and consumers nationwide","type":"Article","url":"https://www.bbb.org/article/scams/31573-fake-invoice-scam-with-paypal-twist-hits-business-and-consumers-nationwide","summary":"A New Canaan, Connecticut business owner is warning people after she says her company was the target of a fake invoice scam involving PayPal. ","modifiedDate":"2025-03-14T19:02:50.998Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null},{"id":"31443","image":{"id":18368,"url":"https://m.bbb.org/prod/corecmsimages/2025/c568b8d7-85b4-4ddd-86ec-7f9f3909f1c4.jpeg","fileCode":"c568b8d7-85b4-4ddd-86ec-7f9f3909f1c4","title":"GettyImages-1295105194-600x400-f5be660","description":"GettyImages-1295105194-600x400-f5be660","contentCode":"d84d772e-32e9-4c9f-90fa-4ffcb6f49e24","mainImage":true,"order":1,"imageCaption":"","imageTitle":"GettyImages-1295105194-600x400-f5be660","credit":"Getty Images","altText":"Close up of a Caucasian young woman sitting at home, reading some bad news on her smart phone, feeling sad and worried"},"title":"BBB Scam Alert: Think twice before you message! Fake customer service accounts are targeting social media users","type":"Article","url":"https://www.bbb.org/article/news-releases/31443-bbb-scam-alert-think-twice-before-you-message-fake-customer-service-accounts-are-targeting-social-media-users","summary":"If you're seeking a resolution from a business on social media, watch out for fake customer service accounts.","modifiedDate":"2025-02-14T21:36:36.65Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null}]},"reviewsComplaintsSummary":{"suppressReviews":false,"averageOfReviewStarRatings":1.11,"displayReviewStarRating":true,"reviewsTotal":35,"complaintsTotal":116,"displayAverageOfReviewStarRatings":true,"submitReviewErrorMessage":"Unable to save review. Please try submitting the review again.","totalClosedComplaintsPastThreeYears":116,"totalClosedComplaintsPastTwelveMonths":35},"rating":{"bbbRating":"A+","ratingReasonNotRated":null,"ratingReasons":[]},"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"}],"requestAQuoteUrlId":0},"newHeaderFooter":{"enabled":true}};
Share
Business Profile

Major Appliance Dealers

Bray & Scarff
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(410) 992-4122

About

Overview

Bray & Scarff

6435 Dobbin Rd

Columbia, MD 21045-5821

Get DirectionsView Headquarters

BBB Accredited Since: 3/20/2007

Years in Business: 95

Business Licenses

BBB Accreditation & Rating

Bray & Scarff is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

About This Business

Kitchen remodeling, simplified. Our 24 design consultants will help you manage the entire process.

Products and Services

This company offers home appliances and repair services as well as kitchen design and remodeling services.

Photos and Videos

Business Details

Local BBB:
BBB of Greater Maryland
BBB File Opened:
1/8/2007
Business Started:
1/19/1930
Business Incorporated:
12/12/1987
Type of Entity:
Corporation
Alternate Names:
Bray & Scarff Kitchen Works

Additional Contact Information

Principal Contacts
Mr. Bill Hurley, Vice President
Customer Contacts
Mr. Bill Hurley, Vice President
Additional Phone Numbers
Other Phone: (410) 964-2969
Other Phone: (800) 486-3744
Social Media

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 44961 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 8/11/2025.

Department of Labor, Licensing and Regulation (DLLR)-MD

500 N. Calvert Street, Room 308

Baltimore MD 21202

(410) 230-6231Website

BBB records show a license number of 2705019538 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 2/28/2027.

Department of Professional and Occupational Regulation (DPOR)-VA

9960 Mayland Drive, Suite 400

Henrico VA 23233

(804) 367-8500Website

Additional Information

Other Resources
Maryland Home Improvement Commission
500 N Calvert St Ste 301
Baltimore MD 21202
Phone Number: (410) 230-6309
http://www.labor.maryland.gov/license/mhic/
[email protected]
Business Categories
Major Appliance Dealers, Remodel Contractors

More Resources

BBB Reports On: Known Marketplace PracticesOverview of Ratings

Featured Content

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.