Customer ReviewsforApple Ford Lincoln

I took my vehicle here for a state inspection and was told it failed for various reasons due to after market parts. I was in contact with the mva about it and was informed that the parts they told me I would have to return to stock have nothing to do with the inspection. This is now the second time at this dealer that the service guys have been nothing but rude and disrespectful to me. The guy i was in contact with told me that I was miss informed and his service guy knows more than the mva association. The service department is anything but professional and is absolutely horrible to work with. I took my truck to a different ford dealer where it passed with no problems. It seems they will do anything here to make money off you.

I made an appointment to have a diagnostic done through their service department on December 4th. I was told multiple times that they would service my vehicle with the week. My vehicle sat on their lot for 3 weeks with them taking any steps to do anything with it. They never communicated with me about anything. I ended up having to take my car to another dealer. Hopefully they will do right by me.

I would like to first preface, I've bought several cars from this dealer, and most often while selling you a vehicle. They tell you whatever you want to hear etc. However, when you bring your car in for maintenance, my experience has been they don't cover anything and want to charge you high prices to fix (Mostly labor). I know this won't get anywhere, but it will help me feel better, so I will write it. Several years ago, I had a F150, where I was told to put new breaks on it. I said, Ok, because I depend on the experts. Only to ask for the breaks, and when another person saw them, said they didn't need to be changed at all. Therefore, I got new breaks for free - there are some good people who work there. BUT if I hadn't asked, we would've never known. Most recently, I took my daughters Ford Edge, to get the battery changed, which cost me $400, because today's cars, hook into the battery, all l kinds of electronics, keeping the normal layperson from being able to change. And then today. I bought a car, less than a year ago, Ford Explorer, that had a seat piece broke, to be told the extended warranty doesn't cover that. So why get a warranty, this car is new and their faulty pieces, broke and therefore they will fix for a small fee of 625.00 (probably mostly labor). And the manager says he can't do anything. I just recently bought a F150 Raptor. Next time, I am going somewhere else. It doesn't matter how loyal a customer you are here! So when they're trying to sale you the Customer for Life piece - BUYER BEWARE!

I brought a car from them, 15 minutes after signing all my documents and leaving, the " tire pressure" light came on. I turned right back around and had the most horrible experience ever! They accused me of getting a nail! " did you buy the insurance?" I did! Sent me to 3 different places with no results. Extremely rude and un caring . I had to get it taken care of my self I'm very unsatisfied!!! AND IT WASNT A NAIL, NEEDED AIR!

I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived early and was greeted by friendly service advisor; however, it all went downhill from there. Once inside I was informed that my online appointment could not be kept, because it was booked in the wrong department. This appointment was made by entering a VIN, which had the system pull the current millage off the truck, but somehow this advanced system allowed the appointment to be scheduled for the wrong service department? This is inconceivable to me, and clearly a failure of their online system. How would a customer be aware of the requirements for different areas of the service department? This was then made to be my fault and responsibly, as another service writer, possibly the manager told me they wouldn't have time to service the truck today and told me I would need to reschedule. Then what was the point of making an appointment, when they wont honor it anyway. I can not understand how you have an appointment with a system that took a VIN and wirelessly obtained the current milage form the vehicle, but allowed it to be "scheduled in the wrong department." Even if you assume that is true this indicates that no one checks the upcoming appointments until they arrive, which leads to situations like this and causes inefficiencies leading to poor customer experiences and longer wait times. But clearly customer service is not a priority at APPLE FORD, Hence the abysmal ratings online. There was no attempt to rectify the situation the same day. There was also no consideration for the fact that I taken off of work and arranged for transportation. There is clearly no concern for the customer and you are just another number there to inconvenience them by asking them to perform services that were scheduled.

Specifically, I'd recommend being careful working with ZACH ******* and ROB ******* Or don't work with them at all! I am really not one to write bad reviews, but this was a crazy experience. Unfortunately, I was completely mislead by the salesman I worked with Zach *******, who specifically advertised my car as not having any dealer markup, market value markup etc. I confirmed this multiple times. This is why I chose to drive an hour out of my way and specifically come to this dealership and ultimately purchase my vehicle. I was shown monthly prices based off what I thought was the MSRP that was discussed, and an average APR based on the APR offered in the last 30 days for all customers, as Zach explained. I did not see the total sales price at Zach's desk again, I only trusted that he was showing me monthly rates based on the sales price discussed. In discussions later with the sales manager ROB ******, he explained that he was looking at the paper I was shown with the higher price, and I was wrong, when I asked if he could please send me a photo of the paper he was looking at, he said "I see no reason to do that," then said he had it on a computer screen and couldn't figure out how to send it to me. (I suggested taking a photo with his phone and texting it to me) Ultimately, he was clearly lying and refused to provide the paper that he claimed I was shown. There was a 2500 markup that was not communicated to me at all by the salesman, in fact I was told by Zach explicitly the opposite multiple times. at his desk that there was no markup for this trim and color for this particular vehicle. I had shopped around at several dealerships and most mentioned this markup, so I had questioned it, Zach explained there was no markup for this particular trim and color, so I was completely lied to. The markup was snuck in on some paperwork in between the interaction with the salesmen and the finance office. I worked with Shay ****** in the finance office, and truthfully I don't trust him either at this point. Most likely this was a collaborative approach to mislead me, which unfortunately I didn't catch until after the transaction.
A few days after I bought my car I was reviewing paperwork to send the title and I noticed a random, unmarked jump in price. It says MSRP = x price and then randomly "Cash Price" is $2500 higher. Extremely disappointing and cliché as it is for a car dealership, they both seemed like honest guys, but it seems that is completely not the case. My experience was worse with Rob ******, who explicitly lied to me on the phone mentioning he was looking at paperwork I was shown, yet he couldn't send me a picture (because clearly the paper didn't say that). His tone was rude and dismissive throughout the entire conversation, an apology goes a long way and tone is super impactful! Ultimately they refused to do anything at all to help mitigate the issue or correct it. I see a lot of similar stories here, seems it might be a pattern with this dealership.