ComplaintsforOptum Infusion Services
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company is a bunch of incompetent LIARS!! They call me 3-4 times a day because I have a balance on my account. I have a payment plan set up that THEY APPROVED VIA EMAIL but every time I call to find out why they keep calling, I am told there is no payment plan. I have even spoken to supervisors who ASSURE ME that a PP is set up but yet a week later, I get numerous calls in a day. I am also make a monthly payment and then I am told that they are not allowed to call a patient if a payment has been made in the last 30 days, yet here we are again receiving multiple calls. For example, I just made my last payment on 02.07 and on 02.19, they called looking for money! Well I made a payment and it hasn't been 30 days, so why are you calling me?? THIS IS NOW HARASSMENT!!! I want this company reported and fined or filed against or whatever it is that will make them honor their requirements/policy.Business response
02/22/2024
February 22, 2024
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.
Sincerely,
Consumer Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Customer response
02/23/2024
I filled out the paper to discuss the health care so why they cannot respond here is just another issue I have with them I guess.
However, a representative has reached out to me. I will be calling them today when I get off work.
Customer response
02/28/2024
The file can remain closed. The company did reach out with resolution. Their resolution was to waive the balance on my account. I was happy about this but it still should not have come to me filing a complaint. I am supposed to be working with my own coordinator from here on out to help navigate any future balances with the company. We will see how that goes
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.