ComplaintsforRawan's Body Art
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Rawan's website, she claims to be a member of the Association of Professional Piercers (APP)-- this is a lie. Also, on her website, she claims that an outside lab inspects her sanitization -- this is also a lie. Almost everything on her website ** ****** from the websites of other piercing shops that actually are affiliated with the APP. She does not have an autoclave and instead keeps her clamps in barbicide which I now know does not sterilize and only disinfects. She also grossly overcharges for cheap jewelry off of the internet. My friend and I were charged $115 per 'titanium' flatback when I found the exact same jewelry online for $10-$16 a piece. To top it all off, I consulted with an actual APP piercer who said that I was pierced incorrectly and I ended up having to take them out not even 48 hours after getting them. I contacted Rawan via text 24 hours after getting pierced asking for a refund and explaining that she got our business through false pretenses - she has yet to respond. I have also reported her to the APP as well as to all of the shops that she has ****** from. Don't trust all of the positive reviews you see on Google -- at the end of your appointment she says that she will give you a free piece of jewelry in exchange for a positive review. This is what clued me in that something was sketchy. The transaction was on Jan 13 2024 and I paid her $280.30. I went to her based on her assertion that she was a member of the Association of Professional Piercers. If she had not made that false claim, neither me, nor my friend (who paid over $300) would have been pierced by her.Customer response
02/13/2024
Hi there,
I just wanted to ask if the complaint will show up on her BBB page? As of now it still has the business at 0 complaints and an A- rating.
Thanks,
Hannah
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.