Business ProfileforBrookfield Christian School-Columbia

In the beginning of the School Year I trusted this place (The Director Michelle) to care for my child before and after care in my absence. This school does not have its own Bus or van so the kids use HCPSS School bus for the local school kids. The director stands at the stop while the kids exit the bus. My little girl who was 5 years old at the time (now 6) got left on the School bus because she said the other kids told her that my child wasn’t on the bus. She didn’t get on the bus to check for herself because she said that the bus driver doesn’t allow her to get on the bus. I verified that with the bus company and the driver and that was a lie. I was told she never asked to enter the bus to check. Anyways, once the driver realized that my child didn’t get off at the last stop, the driver returned her back to the school and in the care of the Principal. The Principal called me to let me know what happened. I was 30mins away at work. I was able to leave work, get my daughter from school and make it to the center and never received a call from the director to confirm or deny if my child was at School. When my child first started, I told her that I would always let her know if my child would be absent to avoid this traumatic situation. Once I got to the Center, I confronted the Director and asked her why my child wasn’t taken off of the bus. Her response was. “Oh ___ was at School today?, the kids told me she wasn’t on the bus!” I understand mistakes can happen but this is a mistake NO PARENT EVER WANT FOR THEIR CHILD! When I told the director that her response wasn’t a good enough response and that I wanted an explanation for what happened. She told me in front of some staff “I mean it was a accident, I don’t know what more you want me to say.” It was so nonchalant. As I left the building there were other parents waiting on me in the parking lot because they had possibly heard what happened, as the director didn’t even have enough courtesy to take me to her office.

Dear Mom,

I hope you have been doing well since we last
spoke. I was made aware of your recent feedback on our school and myself
as the director of the school. I want to first say that I am truly
sorry for the experience you and your daughter had while at the center,
and I'm very sad to hear that she is still having trouble this summer. I
would love to speak with you over the phone if you are willing, as I
feel that it's easy for some things to get lost over just an email and
provide additional context for the challenges, we and the county were
facing that first day of school last year, if that would be helpful for
you. Again, I want to express my understanding of your frustration, and
hope that we can provide you with a bit more information that will give
you some more clarity on the way the situation unfolded. I am looking
forward to hearing from you soon.

All the best,

Michelle ******** 
********
Brookfield Christian School - Columbia