ComplaintsforD.H. Bader Management, Inc

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The management team is refusing to grant me my parking permit. I do not owe any fees and they are saying that I owe 219.00. M

  Business response

  08/07/2024

  The policy of the **** ******* ***** HOA is that delinquent homeowners are not eligible to receive parking permits.

  Ms.******** brought her account current on 8/6/24 and her parking permits were mailed to her the same day.

   

  Customer response

  08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  07/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live at *** ******** **** A community that is being managed by DH Bader Management. The air conditioning unit for the lobby at this buildings address has been out for over a month without any resolution. The response is “ The party’s are on order” ., This is a response akin to “the check is in the mail” You cannot reach anyone by telephone nor can we get knowledgeable repsonses form any apparently anonymous source. The main contact never answers the telphone nor responds. At present I cannot recommend this management company as they seem to be more a collection agency than a management company.

  Business response

  07/21/2024

  This homeowner believes he knows everything there is to know about managing a condominium, while he is in violation of the rules himself.  He leaves nasty e-mails and messages.  All of his concerns have been addressed by e-mail as well as by the Board president. He also has been responded to by the administrative staff and has become borderline harassing of our management office staff.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  D.H. Bader Management (10480 Little Patuxent Pakway, 10th Floor, Suite 1000, Columbia, MD - 301-953-1955) is management company for my development (********* *****). I pay my association dues in full between April and August of the year my dues are due. I have attached the payments submitted to D.H. Bader Management for payment and emails where I have asked where do I owe now $1,200.00. They have failed to respond to my emails and now have submitted my account to the association attorney's office where they are processing a lien on my property. I have contacted the attorney's office where I have asked again for detailed accounting information and after an email to their office and one voice message and one phone call was informed that it will take 60 days for my request. Please assist. Thank you

  Business response

  03/25/2024

  Please know that we provide financial management for the ********* ***** HOA where Ms. ******* resides and is a homeowner. Part of our duties is to collect assessments and pay the bills of the association. In addition we are charged with following up on delinquent accounts in accordance with the Association's governing documents and MD law. Assessments are due quarterly (see attached). Also see the section of their covenants regarding payment and non payment of assessments. Payment of assessments are due on the first of each quarter (January, April, July, and October ) and are considered late after 30 days, wherein interest is assessed and notices were sent to Ms. *******. Upon review of our records, our company sent out 14 delinquency notices to Mr. & Mrs. ******* from November 2022 to Jan 2024. Their account was turned over to the association's collection’s attorney on 2/20/24.  See copies of delinquency letters attached. From the period 7/2022 to 2/2024, we only received one check #*** for $908 on 7/6/23. After the payment of $908 on 4/18/2022 this was the date in which the balance was the lowest at $7.06. (see ledger from 6/30/21 to 7/31/22) attached. We have no record of ***** ******* communicating with our staff prior to their account being turned over  to the association's attorney. Once an account is referred to the association's attorney, we are not to have any communication with the delinquent client. They are to only communicate with the attorney's office staff. I have attached copies of the *******'s account history documenting the amounts assessed, payment received, and notices sent. Ms. ******* chose to  ignore the 14 notices we sent and pay only the assessments (ignoring the interest) and only then paid outside of the required due dates. At this stage, she needs to contact the attorney or send a request to the Board through our company.

  Please let me know if you have additional questions or need additional information. Thank you. 

   

  Customer response

  03/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I am attaching two emails that show that the management is not telling the truth

   Email dated September 27, 2022 acknowledging receipt of my message and the other email dated March 25, 2022 where I emailed them documenting my payments and they never responded but emailed the treasurer about my account and not speaking with me.

   The management company has very poor system in responding to emails and then turn accounts over saying they are delinquent 

   i have been a member of my community for over 20 years and paid my dues in full and not in installments 

   never did I get interest on my money that was paid early

   Sincerely,

  ***** *******

  Business response

  03/26/2024

  Their account history was provided to them. If they have made a payment or payments that are not reflected on the account histories provided, please show us proof of those payments.

  If payments were made and not credited to their account accurately, we will gladly make the corrections and remove any associated fees if it is our error. Again, we've sent them 14 notices in the past two years.

  Please let me know. Thanks. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We experienced water damage in our home in December 2022, and have been working with our condo’s management company since February 2023 to receive proceeds from the insurance company which have been sent to our condo’s management company D B Bader. DBB is not responding to continuing & multiple inquiries from both me and our condo’s president.

  Business response

  07/17/2023

  Please accept this communication as response to the above referenced ID number. This office is the managing agent for the ****** **** Condominium Association located in Columbia, MD 21044.
  
  On December 14, 2022, there was a water loss within ***** ******** **** which is within the ****** **** Condominium Association. The owner, Mr. **, reported a leak to the then property manager. The appropriate action was then initiated to mitigate the water within the unit.
  
  Upon completion of the water mitigation, Mr. ** made payment in full directly to that vendor. A proposal was then obtained from **** *** to provide a cost estimate to complete the restoration work within the unit to resolve this matter.
  
  The Association (****** ****) then filed an insurance claim (#*******) with their carrier to cover the expense of the claim minus the $5k deductible of which the unit owner is responsible for per the Maryland Condominium ACT.
  
  Since then, this association has been assigned a new property manager, as the manager that initiated this claim is no longer with the company. The current property manager has communicated with Mr. ** multiple times since taking over to gather all needed information to move this claim forward. The property manager is communicating with the Associations carrier to finalize the **** *** restoration proposal and claim. The manager has spoken to Mr. ** as recently as July 13, 2023, and communicated with him that all documentation has been received and management is in the process of resolving this matter as quickly as possible. We are eager to resolve this matter for Mr. ** and will continue to take all action necessary expeditiously to do so.
  

  Customer response

  07/19/2023

  
  Complaint: ********
  
  I am rejecting this response because
  the management company has not provided the final outcome which we seek, which is the completed restoration of both our upstairs powder room and much of our downstairs finished basement.

  We appreciate the response by the management company to the BBB and are pleased with the current efforts of the new property manager; however, much work still needs to be done.

  We believe in mulligans* / second chances.  Now that we have a pilot for our journey, we are looking forward to a smooth ride and a safe landing that includes the restoration of our upstairs powder room & lower level basement.  
  
  * mulligan ~ golf, a mulligan is a stroke that is replayed ….  The result is that the hole is played and scored as if the first errant shot had never been made.

  Sincerely,
  
  ***** **

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩