5 Customer Reviews
Review from Brian G
1 star04/26/2024
This my second complaint posting within the last year regarding this home owners management company. The first matter involved a requested roof color change, which finally got resolved by Ms. Jeniece *****, but I had to jump through hoops before finally getting a return call and resolution. This matter involves being charged at least $45.00 in late fees regarding my monthly HOA dues, which I did address like a month ago with a representative named, Marcia! Since then, I have left 2 additional voicemail messages with D.H. Bader Management with unreturned calls by property management. Three words - Piss Poor Service!
D.H. Bader Management, Inc Response
04/29/2024
With regard to the roof , this matter was delayed due to the Board of Directors not responding timely, not management. This matter has since been resolved. I respectfully disagree with your summary regarding this most recent matter. Our records indicate that Jeneice W****, your manager spoke with you on April 26th, the same day you made this complaint. These late fees were legitimate as your HOA assessments are due on the first of each month, and are considered late if not received by the 20th. We waived the late fees as a courtesy. Please know that there are ways to pay your assessments in order to avoid receiving late fees. You may sign up for direct debit, pay through your bank's bill pay service, or pay online through our website. Please contact Linda W******, our Executive VP at lw******@dhbader.com or myself at db****@dhbader.com if your manager, Jeneice W**** ( jw****@dhbader.com) is unable to assist you.Review from Chante B
1 star12/15/2023
Does not know how to manage a homeowner community. Unreturned calls by property managers. Policies and procedures are not addressed in a fair and consistent manner. Still waiting for follow-up to ongoing community issues since November.D.H. Bader Management, Inc Response
12/19/2023
Ms. B*****,
We are sorry you feel that way about our company. We never want our clients to feel this way.
Please let us know specifically what your concern or concerns are and I will do my best to resolve them.
Please send me an e-mail at: ******@dhbader.com
Thank you, David H. B***** President
Review from John J
5 stars11/07/2023
Complete Management Services has been managing our HOA and working with our Board most successfully. Our Representative, Kathleen, has been a model of professionalism, “CMS” has guided us through a couple of tricky situations, smoothly with satisfactory out comes all round. Tip Top service, highly recommended!D.H. Bader Management, Inc Response
11/09/2023
Thank you for your confidence.Review from Stephen L
1 star09/25/2023
The company over all is inept. They were unable to answer simple questions. Kathleen H. was unable to manage a simple Zoom meeting. They often make claims which are nowhere to be found in the HOA documentation. They are unclear about violations or how to remedy the violations. They always push for max increases on HOA dues so that they can get an increase in their management fees. They lost documentation pertaining to approvals and made threats to our livelihood because of their own ineptitude. They have a horrible app with piss poor user interface and a lot of functionality not working or missing. A lot of documentation is missing or extremely slow to get added/updated. If you have the ability to avoid an HOA, do so at all costs. If you have an HOA you cannot avoid. Do you best to avoid this management company at all costs.D.H. Bader Management, Inc Response
11/09/2023
This individual is an upset homeowner because the Board of Directors denied an architectural application. He wanted to review the records. We told him what the law allowed,, which is to make an appointment with management and come to our offices to review the records. He wanted us to scan and email everything which is beyond what we are required. Because the management company is the communicator, he believes we are at fault, when he should be directing his anger towards the decision makers of his community.Review from HZ
1 star12/15/2021
DO NOT buy property owned by this company especially if you are POC. Management is extremely rude and difficult to communicate with and all they care about is enacting the most restrictive policies possible for their property. My family who is not very proficient with English was racially discriminated against a renter and were charged maintenance fees for things they were wrongly accused for. When I confronted the property manager Kathy on this, I was dismissed and and gave me a slew of excuses as to why my parents are being charged. They completely avoided the main concern and paid no attention to the fact that they have been consistently harassed by this tenant. A trash company that only cares about saving their own ends and will not care about the well being of any of their clients. Deserves to be bankrupted.D.H. Bader Management, Inc Response
01/27/2022
We do not who this person is, nor do we have a manager named Kathy.
Customer Review Rating
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