Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cava restaurant in ******** on October 6, 2023.Upon entering the restaurant, I noticed that there were about nine employees standing in a straight line, presumably to serve the customers. I patiently waited in line, and during this time, I observed three employees whispering to each other. Eventually, they decided to assist me, and to my surprise, I later learned that it was the manager who seemed hesitant to serve me from the ************ the manager began preparing my food, she questioned me multiple times about whether my dog, whom I was carrying with me, was a service dog. I assured her that my dog is indeed a service dog, but she challenged me and claimed otherwise. This made me quite upset, as I felt she was essentially calling me a liar. In response to her doubts, I raised my voice and began speaking loudly, which is a result of my disability, PTSD.Regrettably, the manager refused to serve me despite the presence of the police whom I had called for assistance. The officers confirmed that I had the right to be served and expressed their disappointment that she had denied me a food purchase.I am sharing this experience with you not only to bring attention to the incident but also to express my hope that such situations can be avoided in the future. It is essential for all individuals, regardless of their disabilities, to be treated with respect and dignity. As a loyal customer, I believe in the importance of inclusivity and understanding.I kindly request that you address this matter with the manager involved and provide additional training the staff on how to handle situations involving customers with disabilities. By doing so, a more welcoming and accommodating environment for all patrons.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Cava on March 17, 2023, around 6:30pm in evening in Irvine, California location. I was approached by rude employee that was very impatient with new employee around and yelling on him in front of us. She was very impatient with us because I could not understand her and she start to yell on me and rush us so we had to ask cashier to fix the things. No sauce on our bowl and messed up several other people orders as well we had to look for our orders. And I see other employees texting and chatting in the kitchen. She forgot to give us pita bread since we order a bowl. It was very frustrating experience. We could not find manager to complain. I would like to speak with someone in corporate about the experience we had in CAVA location. It would be great to communicate through email.