Business ProfileforIcelandair North America
Additional business information
On 6/14/2023, BBB initiated an investigation into Icelandair North America to research the numerous unanswered complaints on file. Most of these complaints cite problems with booking, overcharging fees, and refund issues. Consumers also allege poor customer service on the part of the business when attempting to address these concerns.
Over the course of the investigation, BBB discovered the following (as of 7/8/2023):
This business could not be reached to confirm business location and demographics.
The business could not be reached to identify an active complaint handler.
The business has not provided a formal response or action plan to address the unanswered complaints on file.
BBB shall continue to monitor this company for further developments.
BBB encourages anyone who has experienced these or other suspicious activities by Icelandair North America to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Columbia, MD 21044-3591
- BBB File Opened:
- 6/23/1998
- Years in Business:
- 26
- Business Started:
- 6/23/1998
- Alternate Business Name
- Icelandair Holidays
- Contact Information
Principal
- Ms. Kerstin Ockens, Manager
Customer Contact
- Louis Costagliola
- Ms. Kerstin Ockens, Manager
- Icelandair Refunds Desk
Customer Complaints
40 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dale M
07/03/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.