ComplaintsforCrofton Dental Suite

• Initial Complaint

  03/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On/about April, 2019, Dr. ******* began orthodontics for my daughter. Told to pay $3000.00 for 50% deductible, but was not consistent with 50% of max cost under in network insurance. Paid $3000.00, but insurance said max in-network charge was $3500.00 - insurance pays 50% & me 50% ($1750.00 each). I had to request, & received, $1250.00 refund. From December, 2019, insurance payments & payments from me (insurance sent monthly payments to me, as practice failed to inform insurance ******* had since left), they received $977.99 (insurance - December 2019), & $694.81 (from me/monthly payments from insurance - $400.00 credit in March, 2023 & $294.81 check payment in June, 2023) = full $1750.00 due from insurance. I was told, after multiple, vague bills & threats of collections from Nov, 2022, that upon payment of remaining $694.81, account would be satisfied/paid in full. As of March, 2024, I am still receiving vague bills, now for $890.00, of which practice is unable to provide accounting/charges/rationale (to me or insurance). They failed to contact back with “account research,” despite multiple phone calls, and billing has failed to return voice mails from insurance on 4 separate occasions. Practice continues to refuse to zero-out account, despite records/cashed payments from me/insurance, & continues to threaten collections - they remain unwilling to provide concise charges/rationale for their billing. Insurance stated billing practices are suspicious & potentially fraudulent & extortive. Practice was paid, in full, through: 1. insurance; 2. insurance payments remitted back to practice; & my 50% deductible. We seek to resolve issue, as follows: 1. Full satisfaction of all accounts, for all family members; 2. Explicit statement of $0.00 balance, for all family members, sent hard-copy mail to me, on official practice letterhead, with office/billing manager signature; 3. Cease/desist all further billing for satisfied accounts & any/all threats of collections.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Visit September 28, 2021, Chart no XXXXXX I visited the dentist on the date above because a filing had fallen out. When I arrived at the dentist I was put in a chair and no explanation of what was going to be done was given at all while they had my mouth open with instruments and all kinds of manipulations without any explanation. I felt like I was suffocating and had no idea what was going on. After they finished, they gave me a bill for something I had not authorized. They said they would complete it the following week. The tooth with the filling that had fallen out was not addressed. I am 94 years old with very delicate health conditions and I need to be treated very gently. I believe a dentist should tell the patient what they are recommending being done and ask the patients consent beforehand. Also, since I take Eliquis I should have probably been advised to skip one or more of the pills of Eliquis before going to avoid excessive bleeding. In addition, most doctors' numb patients so that they don't feel pain. I was not numbed at all. After this visit I wrote them the above information to complain, and they never responded. The letter I wrote is attached. I never returned to this dentist to complete this procedure and they keep sending me a bill for the service which was not completed nor authorized. I request they stop billing me and respond to my correspondence. Thank you, Julia ********

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/09/22) */ Good afternoon I receive the complaint to our office I look up the Patient information the Patient does not have a balance.

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