ComplaintsforInternational Elite Acrobatics

• Initial Complaint

  08/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie

  Bureau response

  08/24/2023

  Complaint Handler
  International Elite Acrobatics 
  **** ******* **** ******* ** *****
  
  
  Dear Complaint Handler: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/23/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Christopher *****

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: *******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie
  
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  Bureau response

  08/24/2023

  Complaint Handler
  International Elite Acrobatics 
  **** ******* **** ******* ** *****
  
  
  Dear Complaint Handler: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/23/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Christopher *****

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: *******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie
  
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  Bureau response

  08/24/2023

  Christopher *****
  
  * *** *****
  
  
  Dear Christopher *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/23/2023 against International Elite Acrobatics.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  08/24/2023

  Christopher *****
  
  * *** *****
  
  
  Dear Christopher *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/23/2023 against International Elite Acrobatics.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  08/31/2023

  Complaint Handler
  International Elite Acrobatics 

  **** ******* **** ******** ** *****
  
  
  Dear Complaint Handler:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/23/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Christopher *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Christopher *****
  
  , ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie

   

  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  
  Additional Comments from Consumer:
  

  Bureau response

  09/17/2023

  Complaint Handler
  International Elite Acrobatics
  **** ******* **** ******* ** *****  
  RE: Final Notice of Complaint
  
  Dear Complaint Handler:

   

  This message is in regard to a complaint submitted to the BBB about your business on 8/23/2023 by Christopher *****.  This complaint was assigned ID *********
  
  

  Why am I receiving a "final notice" letter?

  Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.

   

  How do I take care of this?

   

  Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or

  complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

  
  

  What information will be posted to the website?

  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your

  experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  
  

  What will happen if I do not submit a written response?

  Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

  
  

  What if I've already resolved the matter directly with the customer?

  Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.

   

  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Christopher *****
  
  * ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie
   
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
  
  Additional Comments from Consumer:
  

  Bureau response

  09/22/2023

  Complaint Handler
  International Elite Acrobatics
  **** ******* **** ******* ** *****
  
  RE: Final Notice of Complaint
  
  Dear Complaint Handler:

   

  This message is in regard to a complaint submitted to the BBB about your business on 8/23/2023 by Christopher *****.  This complaint was assigned ID *********
  
  

  Why am I receiving a "final notice" letter?

  Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.

   

  How do I take care of this?

   

  Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or

  complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

  
  

  What information will be posted to the website?

  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your

  experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  
  

  What will happen if I do not submit a written response?

  Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

  
  

  What if I've already resolved the matter directly with the customer?

  Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.

   

  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Christopher *****
  
  * ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie
   
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
  
  Additional Comments from Consumer:
  

  Bureau response

  09/29/2023

  Complaint Handler
  International Elite Acrobatics 

  **** ******* **** ******* ** *****
  
  
  Dear Complaint Handler:
  
  This message is in regards to a complaint submitted to BBB about your business on 8/23/2023 by Christopher *****.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  09/29/2023

  Christopher *****
  
  * *** *****
  
  
  Dear Christopher *****:
  
  This message is in regard to your complaint submitted on 8/23/2023 against International Elite Acrobatics.  Your complaint was assigned ID *********
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Business response

  09/29/2023

  Heather. This is very odd. This is the first notice we have received. We got the email today and the complaint says it is closed due to no response. We would like to chat about this parent when you have a chance. What is the best way to address the complaint. There is a significant back story for this complainant.

  Thanks

  Andy ******** - ###-###-####

  Bureau response

  10/02/2023

  Complaint Handler
  International Elite Acrobatics 
  **** ******* **** ******* ** *****
  
  
  Dear Complaint Handler: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/23/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Christopher *****

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: *******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  My daughter is signed up for gymnastics with this gym which my x wife signed her up for. I am not nor have I ever been under contract with this gym and they continually bill me and threaten late fees for an account I never opened or approved and I never signed for. I paid my obligated portion to the gym and have informed the gym and her mother of this and they are refusing to remove me and continuously harass me sending threatening and concerning emails stating “they are aware that I clicked on and read an email an hour and that if I do not pay they will assess a late fee which I am not even under contract to pay to begin with. The owner has been extremely unprofessional and has caused undo stress and emotional abuse and it must stop immediately. Email exchanges will show that their mother was informed of my completed obligation to this as were the gym and any comment insinuation or statement to the contrary is a lie
  
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  Business response

  10/02/2023

  Dear Mr. *****, We are sorry you feel this way. Currently the documentation we have on record states you are responsible for half of your daughter's tuition. When you have updated documentation that clears you from this obligation, please send it in so we can update our records and clear up any confusion.

  Bureau response

  10/02/2023

  Christopher *****
  
  *** *****
  
  
  Dear Christopher *****:
  
  This message is in regard to your complaint submitted on 8/23/2023 against International Elite Acrobatics.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from International Elite Acrobatics. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Dear Mr. *****, We are sorry you feel this way. Currently the documentation we have on record states you are responsible for half of your daughter's tuition. When you have updated documentation that clears you from this obligation, please send it in so we can update our records and clear up any confusion.

  Customer response

  10/02/2023

  
  Complaint: ********
  
  I am declining this response for the following reasons:
  I have previously submitted a statement, which was also attached, confirming that I have met my obligations.
  The company's persistent communication is bordering on harassment, as they are disregarding my explicit email stating that I have no further obligations.
  It's important to emphasize that the company has no legal obligation in this matter, and their actions are clearly outside their jurisdiction.
  I have already informed them of this fact, and any additional correspondence from them will be considered harassment.
  Ignorance cannot be an acceptable excuse, as I have clearly communicated this information on multiple occasions.
  
  Sincerely,
  
  Christopher *****

  Bureau response

  10/02/2023

  Complaint Handler
  International Elite Acrobatics 

  **** ******* **** ******* ** *****
  
  Dear Complaint Handler:
  
  This message is in regard to a complaint submitted to the BBB about your business on 8/23/2023 by Christopher *****.  This complaint was assigned ID *********
  
  Why am I receiving another letter regarding this complaint?
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  How do I see the new information?
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response to the consumers rebuttal?
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  How many more times will I have to respond to this complaint?
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  MESSAGE FROM CONSUMER:
  
  
  Complaint: ********
  
  I am declining this response for the following reasons:
  I have previously submitted a statement, which was also attached, confirming that I have met my obligations.
  The company's persistent communication is bordering on harassment, as they are disregarding my explicit email stating that I have no further obligations.
  It's important to emphasize that the company has no legal obligation in this matter, and their actions are clearly outside their jurisdiction.
  I have already informed them of this fact, and any additional correspondence from them will be considered harassment.
  Ignorance cannot be an acceptable excuse, as I have clearly communicated this information on multiple occasions.
  
  Sincerely,
  
  Christopher *****

  Business response

  10/02/2023

  Dear Mr. *****, You will only receive the automated emails from our billing system. Again, when you have updated documentation that clears you from this obligation, please send it in so we can update our records. Please keep up out of your family issues.

  Bureau response

  10/03/2023

  Christopher *****
  
  *** *****
  
  
  Dear Christopher *****:
  
  This message is in regard to your complaint submitted on 8/23/2023 against International Elite Acrobatics.  Your complaint was assigned ID ********. 

   

  BBB has received a formal response from International Elite Acrobatics. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Dear Mr. *****, You will only receive the automated emails from our billing system. Again, when you have updated documentation that clears you from this obligation, please send it in so we can update our records. Please keep up out of your family issues.

  Customer response

  10/03/2023

  
  Complaint* ********
  
  I'm declining this response because I've already notified the company of my fulfilled obligation, as evident in the attached screenshots. Sending invoices without acknowledging this information appears to be both uninformed and harassing. I've explicitly informed the LLC of my completed obligation, and any further attempts without addressing this matter will be regarded as harassment.
  
  Sincerely,
  
  Christopher *****

  Bureau response

  10/05/2023

  Complaint Handler
  International Elite Acrobatics
  **** ******* **** ******* ** ***** 
  
  
  Re: ID * ******** * Christopher *****
  
  Dear Complaint Handler:
  
  Thank you for your cooperation in responding to the above consumer's complaint.
  
  We forwarded your response to Christopher *****. The consumer notified our office that they are not satisfied. BBB has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: “Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction.”
  
  The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
  
  We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  10/05/2023

  Christopher *****
  
  ** ***** 
  
  
  Dear Christopher *****,
  
  This message is regarding Complaint ID * ********* International Elite Acrobatics
  
  Your complaint is closed for one of the following reasons:
  
  We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files.  While we were unable to reach your desired resolution, the business has provided your Better Business Bureau (BBB) with its position.  This matter is now closed in BBB files, and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."
  
  OR
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

  
  If this is the case, please reply to this email and for the complaint to be reopened so you can submit a response to the business. After your request is processed, you will receive an email asking for your response with a link to the complaint.
  
  Please note, the text of your response may be publicly posted on BBB's website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
  
  We appreciate the opportunity to be of service, and sincerely hope you will contact us for future pre-purchase information. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-#### MESSAGE FROM BUSINESS:
  
  Dear Mr. *****, You will only receive the automated emails from our billing system. Again, when you have updated documentation that clears you from this obligation, please send it in so we can update our records. Please keep up out of your family issues.

  Customer response

  10/05/2023

  Why was this case closed? They have openly acknowledged engaging in the very activity I initially pointed out, without any indication of halting these actions, even after I've formally notified them in writing that I've fulfilled my obligations. They shouldn't have any further claims beyond being informed of my non-obligation, and yet, I've continued to receive invoices along with late fees from them. Their failure to act appropriately warrants a continued investigation, and this complaint should not be marked as closed.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩