ComplaintsforBedford Road Volunteer Fire Department
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have an Autistic Son that lives down the street from this Fire department, The amount of times their Alarms go off a day has put him in the hospital. I heard these Alarms while on the phone with him and it's ridiculous those types of Alarms should only be used in real emergencies like for a hurricane, war, tornadoes, not for every little emergency that goes on 30 times a day. I worried about his health and the loud alarms that go off a day bothers him and makes him crazy to the point where he blacks out. If there is anything you can do to help me please let me know. Thank youBureau response
11/03/2023
Bedford Road Volunteer Fire Department***** ******* ** ** *********** ** *****
Dear Representative Bedford Road Volunteer Fire Department:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/18/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Sandra *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Ralph *******
Operations Manager
**************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Sandra *******
*** **** ***** ****** ******* ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:
Customer’s Statement of the Problem:
I have an Autistic Son that lives down the street from this Fire department, The amount of times their Alarms go off a day has put him in the hospital. I heard these Alarms while on the phone with him and it's ridiculous those types of Alarms should only be used in real emergencies like for a hurricane, war, tornadoes, not for every little emergency that goes on 30 times a day. I worried about his health and the loud alarms that go off a day bothers him and makes him crazy to the point where he blacks out. If there is anything you can do to help me please let me know. Thank you
Desired Settlement:
No settlement requested - for BBB information only
Additional Comments from Consumer:
Bureau response
11/20/2023
Bedford Road Volunteer Fire Department***** ******* ** ** ********** ** *****
Dear Representative Bedford Road Volunteer Fire Department:
This message is in regards to a complaint submitted to BBB about your business on 10/18/2023 by Sandra *******. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
Sincerely,
Ralph *******
Operations Manager
**************************
Phone: ###-###-####Bureau response
11/20/2023
Sandra *******
*** **** ***** ****** ******* *** *****
Dear Sandra *******:
This message is in regard to your complaint submitted on 10/18/2023 against Bedford Road Volunteer Fire Department. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,
Ralph *******
Operations Manager
**************************
Phone: ###-###-####
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.