ComplaintsforCross Home Improvements
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***BBB note: A complaint was submitted by the consumer as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.Business response
02/08/2023
**************** purchased a door from the *********** We installed her door thru the ********** installation program. **************** picked out her door,which was a regular entry door. The door came with a standard sill like all other newer style entry doors. **************** does not like the height of her new doors sill compared to her previous entry door that was many years old. We made a couple service visits to her home and explained to her that entry doors come with ***** in a prehung unit and they are all basically the same height.
We add this line to all our measure sheets-- "New ***** on prehung entry units may be taller than existing *****, we are not responsible for manufacturers product design" because when your replacing a ***** year old door with a newer style-- this is not a uncommon complaint and we do not have any control over.
I attached a picture of what she is complaining about.
Also -- We contract off of the **********-- we signed no contract with ***************** nor did we recieve any payment from ****************. This complaint should not be attached to Cross Home Improvements at all since we are subcontractors for ********** with whom **************** signed a contract with and paid.
Thank You
****** Cross
Customer response
02/09/2023
Complaint: 18935615
I am rejecting this response because: I have out a lot of the time, money, and patience put into resolving the variance issue, and all I have gotten is a CIRCLE. It's not the installer's issue, contact *********** it's not ************ issue, contact the company that made the special order door. It's not the door company's issue; contact the contractor who provided the measurements for the door company who made the door and sent it to ********** to sell to me. The installer picked the door up from ********** and installed it creating a serious issue with my uncompromised cement step that has been in place since ****. I am finished with everyone involved in this MESS and pray that nobody else has to go through a situation like mine.
Sincerely,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.