Business ProfileforPro Landscapes

We signed a contract with Dave ******, owner and salesperson of Pro Landscapes on May 16, 2022. His company was delayed in starting and we knew that was possible. We were out of town when the company wanted to start our job. We notified the company that we were not home, and Dave ****** reassured us that it was okay and to pay by credit card to get our job started. He always asks customers to make the deposit by credit card. After the fact, we realized that he does it so he can store credit card information in case there is a dispute. We trusted his company in good faith and it was a disaster. He does not follow industry standards for repointing patios. Our patio looks worse than it did prior to the renovations. When we told him that we were not paying the final payment due to dissatisfaction, he asked us to send pictures and gave us what he considered to be an adequate solution. Before we could respond, Mr. ****** decided to charge our credit card for the remaining balance. After witnessing the messy job, we were not confident that his company had the ability to do a professional job. We have disputed the charges with our credit card company and received 2 credits and are waiting on a third dispute claim to be decided. Mr. ****** charges interest on credit card payments so we paid most of our money through our checking account and are out that money. We have filed a complaint with the Maryland Home Improvement Commission because our patio is more damaged now than prior to the work. We have called numerous contractors about fixing the patio and most contractors do not want to do the job. We have been told that our entire patio needs all stones to be reset and then repointed and the job was done incorrectly and will cost more. ProLandscape's work is already cracking, and the job is messy and unprofessional. Dave ****** has been rude, threatening and untrustworthy. Therefore, we just want a refund of our money because we cannot deal with a company such as his business.