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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I brought at 2011 BMW in June of 2021. Day one I had to get it towed from ocean city because it cut off in traffic. I contacted the truck store daily and it had to get an alternator and battery. The salesman said i could trade out. They gave me the run around and finally said I had to jeep it 6 months because it didn't have any equity. Then finally Feb 2022 the salesman said I could come in then I was told it was nothing they could do and I could buy another vehicle and then let the finance company do a voluntary repossession. It has been one problem after another. It leaks oil. It hasn't had a good day since I purchased it.Business response
03/08/2022
Business Response /* (1000, 10, 2022/03/08) */ The consumer purchased her vehicle on July 22nd, 2021. She had an electrical issue that was not covered by her warranty, and we replaced the battery and alternator at no charge to her. She had a slight oil leak at the oil drain pan, which we took care of at no charge to the consumer. The cut out and no start issues the customer is experiencing are a direct result of her finance arrangements made with a third-party lender. When we attempted to trade her out of the vehicle, we were unable to secure financing with the lenders we do business with. The customer has the option to secure her own financing arrangements, if that is her wish. Consumer Response /* (3000, 12, 2022/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had problems from day one and was given the run around, I tried to trade ou then was finally told wait 6 months to get equity then when i went back in I wasn't helped. I've never had an issue like this and I don't think it's right
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.