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ComplaintsforJMD Mechanical
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The health department in Caroline County authorized this contractor to properly, dispose of an old septic tank and seepage pit. They were also supposed to do the piping from the new tank to the house. The contractor never disposed of the original tank. The new system runs the old system, and then there’s piping that runs to the house. This was discovered when I wasn’t able to run water in the house this year. Multiple contractors came out to fix the pipes and found materials that were leaving the house such as toilet paper it was discovered that the house was still generating off of the old system. The contractor did not want to take any responsibility, but quickly came out to do the piping that he was supposed to do three years ago. This allowed my house to send disposal items to the new septic instead of going to the original septic. Contractor says he does not know where septic system was located but multiple contractors. Have found it within 30 minutes plus the original septic inspection which warranted a new installation has pictures showing exactly where the old is located. Contractor takes no responsibility and has left me with the Deb of repairing the pipes.Business response
02/01/2024
My company was hired by the previous owner of this house, not Ms. *****, as you will see with my submitted paperwork. The work was designed and inspected by the CCHD (Caroline County Health Department) which you will also find in the submitted paperwork. The director of the CCHD has sent Ms. ***** emails stating that everything was done as per standard practice. I understand Ms. *****’s frustration, but our scope of work was done as per the contract and inspected by the CCHD. Please feel free to contact me with any further questions.
Jamie *******, Owner
JMD Mechanical, LLC
410-********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.