ComplaintsforABC Cooling & Heating, LLC

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My elderly, widowed sister purchased a furnace & installation from ABC Cooling and Heating on 07 June 2022 The furnace was installed without a gas line and without a filter. My sister was treated extremely rudely and unprofessionally when she contacted the proprietor. A pipe was installed over an uninstalled vent (see attached), a safety issue. The gas line was finally installed on 19 October 2022, after cold weather began. The furnace filter was never installed. This can cause a health issue for my sister and damage to the furnace.

  Business response

  01/09/2023

  Business Response /* (1000, 18, 2023/01/02) */ Re: We received a complaint # XXXXXXXX on your business External Inbox Michael ****** <*****************@gmail.com> Dec 27, 2022, 4:23 PM (6 days ago) to me In June we received a request for service from Mrs. Marcella Kiner her compressor was bad and needed to be replaced she explained she was having difficulty breathing in the heat we scheduled a emergency system replacement for her. We came the next day and performed the install due to material shortages caused by covid a few things needed to connect the heat were not available we installed the a/c and got it up and running for her. The installation was to connect the existing ducting to the new equipment, the filter was located inside her old furnace there was no place for a filter we ordered a 30x14 filter grill to replace her existing grill that was a special order item and was not available either. We went back a few days later and connected her heat. On December 22 her grill came in we installed the grill and a new thermostat for her on December 26 all work is complete. I am attaching pictures Consumer Response /* (3000, 20, 2023/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) ABC Heating and Cooling took advantage of an elderly, reclusive widow who made the mistake of paying $6,500.00 in full in June 2022, for a job that was not completed until December 2022. The Owner/Operator of ABC Heating and Cooling was very rude and unprofessional to the Customer, and later very rude and unprofessional with me (her brother, who had to intercede on the elderly widow's behalf). Supply chain issues do not excuse the rude and unprofessional behavior exuded by ABC. The job has finally been completed, and the Complainant considers the Case to be closed. Consumer Response /* (2000, 26, 2023/01/04) */ RE: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) External Inbox Albert **** <*****@comcast.net> 10:09 AM (32 minutes ago) to me, Marcy Lisa, all I ever wanted was for this work to be completed. I thank the BBB for opening a complaint. After seven months of no response other than verbal abuse of my sister, the work has finally been completed. It is not coincidental that the BBB contact and the completion of the work happened in short order. Thanks BBB! Al **** ******** **

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/24/21. I had the business perform a repair on my HVAC. During the same time, I purchased a maintenance plan which would give me 2 services for my HVAC for $300. I was not contacted at all. Reached out multiple times via email and phone. They argued that by the time they reached out half the year was up, and they would credit me $150 instead of the $300. And never sent the $150 after speaking with them 2 months prior. They have failed to give me the money back and I have attempted to go to their location and the warehouse is never open. I spoke to Michael ****** (XXX) XXX-XXXX

  Business response

  01/02/2023

  Business Response /* (1000, 20, 2023/01/02) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) External Inbox Michael ****** <*****************@gmail.com> Tue, Dec 27, 2022, 4:34 PM (6 days ago) to me We entered into a hvac maintenance policy with Mr. Moxey Nov 2021 that policy included 2 maintenance visits per year one being done in the spring, and one being done in the fall. At the time when the policy was sold the fall/winter maintenance was done. When spring rolled around Mr Moxey called to cancel his plan I explained it was a 1-year commitment he could cancel at the end of the term he was angry. We scheduled a appointment he cancelled the day of we then rescheduled another appointment due to a extreme heat wave that came we had to cancel and scheduled for the following week before the scheduled appointment he called again to cancel we decided to cancel his policy and we agreed to issue a check at the end of the month we sent the check a few weeks passed Mr. Moxey called and said he didn't receive a check we mailed another one both checks were returned by the post office. I called Mr Moxey he sold the home and moved is why the checks were returned and is the reason for his breach of his maintenance contract. Mr Moxey has been reimbursed via credit card dispute which in fact he lied about and stole from us. At this point Mr Moxey paid nothing for a 1 year maintenance contract which did include a maintenance visit Consumer Response /* (3000, 23, 2023/01/04) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) External Inbox Brandon ***** <***********************@gmail.com> Tue, Jan 3, 6:57 PM (15 hours ago) to me Written response- michael from ABC heating and cooling did finally schedule an appointment after 6 months of me calling and attempting to schedule a Maintenance. After calling and multiple times within 6 months they finally scheduled a maintenance and cancelled due to COVID. The next week I did cancel because of scheduling issues and they failed to reschedule after that. The maintenance contract was signed in November. Around June is when he finally responded with an appointment. 6 months later... after a number failed attempts for the maintenance to be done I decided to cancel. He stated they could not credit me the full amount because it was past the fall season. I advised him that I called numerous times before that time to schedule and the best he could do was half the amount. Being COMPLETELY unsatisfied with the communication and not receiving the full amount from their negligence I filed a claim with my credit card company. I never received either checks that he claims to have sent. This process took over a year. I also made numerous visits to the "physical location" and no one was EVER THERE. Brandon ***** (President) https://eliteglobalcashservices.com/ ************************ (XXX) XXX-XXXX Business Response /* (4000, 25, 2023/01/04) */ My response doesn't change. Consumer Response /* (2000, 27, 2023/01/05) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) External Inbox Brandon ***** <***********************@gmail.com> 11:52 AM (2 hours ago) to me My previous response can be posted but it has been resolved only because of the fact my credit card company refunded me the amount.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with ABC Cooling and Heating (Located at **** North Point ***** ******** ** XXXXX, XXX-XXX-XXXX) to install a new AC unit on June 13, 2022. The total cost was $6,500. Paid IN Full the morning the work was done. About a month afterward, I called to say that the house was not cooling down as it should be when the thermostat was set to 73 - especially the back, upstairs bedroom. Mike (the owner) was immediately belligerent. Instead of offering to come out and check it out or minimally offering an 'I'm sorry to hear that', he started asking things like 'well what temperature do you have it at?' When I tried to say that that was not the issue and I'd like him to come out and check it out, he really started ranting: "Look I'm on vacation, you're gonna have to call me next week." I called him a week later and got more of the same - actually worse. There was always a reason that he could not speak with me: He was driving from an emergency with a customer, his mother had just died. He shouted: "I don't know what makes you think you deserve special treatment; I did everything you paid me to do". I was asking that he check on the $6,500 job that he did. It seemed a simple thing for such an expensive job, further - a basic expectation that contractors guarantee their work for AT LEAST 60 days. I got nothing but his screaming unprofessionalism, extremely poor service and blatant disrespect. Thank you, Maggie ********* October 13, 2022

  Business response

  01/02/2023

  Business Response /* (1000, 24, 2023/01/02) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) External Inbox Michael ****** <*****************@gmail.com> Tue, Dec 27, 2022, 6:30 PM (6 days ago) to me My company installed a system for Mrs Davenport in June 2022. All work was completed in a timely manner. In August I received a call for service Mrs Davenport said she turns her a/c on when her tenant upstairs complains he's hot, she said it satisfies on the thermostat and shuts down and she turns it off but he keeps complaining it's hot upstairs I explained heat rises her thermostat was on the first floor it can't sense the temperature upstairs I recommended to set the thermostat to a set temperature and leave it alone so it can work and her tenant can get some a/c. After a day or 2 if it was still hot upstairs we could explore options like adding a vent or a return to the second floor. I explained the thermostat was on the first floor which cools much faster if she does not run it, it can't balance out and I can't properly diagnose the issue because at that point the issue was lack of use. She still insisted I come, I scheduled for a service tech to stop by she was adamant I needed to be the one to come I told her I was away for the week but would get someone over she refused. Then she went on to tell me she is a lady and I am a man she hired me because she thought I could handle her needs and she wanted special treatment I told her again I was away on vacation I could send a tech to check it out she refused I tried for 2 days to reach her after I returned from vacation she didn't respond. I sent her text messages asking if she wanted me to send someone over she never responded again. Yesterday December 26,2022 I received a call from Mrs. Davenport saying her heat wasn't working we responded and scheduled a service appointment I went out along with another tech her gas valve was turned off it was warm in the home she said the heat worked up til 12/26 she noticed it wasn't working and called. The heat could have never worked if the valve was closed and her home would have froze we had record low temperatures 12/23-12/25.

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