ComplaintsforWireless Zone Easton WZ775B

• Initial Complaint

  10/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 16,2022 I purchased a Smart Phone and a Smartwatch from this store. With the understanding that I had 30 days to return it with no more money owed. On August 6,2022 I decided this was not for me. I took it back to the same store and did a return. I have the receipt from the original purchase as well as the return. On September 15, 2022 I seen that the charges for the items was on my Verizon cell phone bill. I immediately called to explain that it had been returned. After 45 minutes of being on the phone with Verizon Customer service giving them my receipt numbers they told me it was taken off and not to worry about it. On October 3,2022 I seen on my Verizon bill they were still charging me for the merchandise, I immediately called Verizon customer service. I was on the phone for 1 hour and 22 minutes. Explained the entire situation again was told a ticket number was being put on file. October 5,2022 my mothers phone was shut off which is used for emergencies and for us to check on her since she is 90 years old. When I placed a call to Verizon I was on on the phone for 38 minutes a ticket was created since I have both receipts, i was transferred to Financial depart so i could ask if the phone could be put back on since I had a ticket number to explain the situation. I was on that call for 20 minutes explaining only to be transfer to Customer service to start the entire conversation again. This time I was told since I was dealing with 3rd company and the evidently lost the merchandise I was still responsible for the merchandise and that I owed $1577. I clearly have all the receipts and I am not wanting to pay for merchandise I no longer have and returned in plenty enough time to not have to.

  Business response

  12/21/2022

  Business Response /* (1000, 12, 2022/11/27) */ ***Document Attached*** The bill in question is a total amount of $292.65 which is comprised of $173.52 past due amount that has carried over since their August 2022 statement as well as a forced device buyout amount of $119.13 from an Orbic Journey flip phone associated with MTN XXXXXXXXXX that was purchased on August 3,2022. We do not have a record of this device being returned to this location or Verizon corporate, so the customer is responsible for this device buyout. It appears that this device was purchased under a loyalty offer which the device would cost the customer $0/ month if maintained on the account for the 36-month term. The other devices that were purchased by the customer were returned in store on August 6th and agreements were cancelled as of the October 2022 statement. See the attached device payment agreement as well as final billing statements.

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