ComplaintsforBethany Air Corp. Heating & Air Conditioning

• Initial Complaint

  09/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bethany Air came out on July 15th to fix my AC. I told the technician, Harold, that it was low on freon. He checked the unit and confirmed it was low on freon and told me there could be a leak but he would not be able to locate the leak. However, the technician did not open the inside or outside unit. I asked him if we would open up the unit to look at it and he said he didn't need to because I told him what the issue was. Therefore, he did not look at the outside or the inside unit. He filled the unit with freon and then left. He was only at the house for 30 minutes. I was charged $926.50 for this visit. The next day, the freon was gone from the unit and the AC did not work. I called the company the next day and a different technician came to look the a the unit on July 16th. He did find a leak and proceeded to fix a part on the unit. Then, 2 weeks later, the AC stopped working again and was once again low on freon. Bethany came back 2 more times to look at the unit but wasn't able to do a full assessment, until finally (almost a month later) they informed me it was the evaporator coils that were leaking. I would have used Bethany Air to replace the evaporator coils but the quote I received from them is way above the average, in the amount of $4,400, so I went with a different company to replace the coils. I would like to request a refund for the amount I paid Bethany Air back in mid July 2022, in the amount of $926.20. I feel this refund is justified as the AC was not fixed after the visit; however, I paid a substantial amount of money for a repair that was not completed properly. I reached out to the company via email on 9/7/22, requesting a refund, but was told they did nothing wrong and would not grant the refund. The email correspondence along the the invoice for the services and estimate for the repair is attached.

  

  Business response

  09/27/2022

  Business Response /* (1000, 5, 2022/09/19) */ Below is the email that was sent to our customer. I checked the second service call which was performed by Danny on august 4 th. After reviewing his ticket. His ticket states that system was a little low on refrigerant and he added a half a can of pro charge to the system. A can of pro charge contains 2 lbs of freon with a sealant and leak detector. His ticket states that the system was not that low and added that to find where the leak was coming from. I do not have any other service tickets other than those two and the estimate for the replacement of your coil. Your email states that the system went back out the next day that Harold was out there. I have no services done between July 15 th and August 4 th . out of good faith danny performed the service on august 4 th and did not charge and I would not want him to charge because we were there less than a month ago. I understand your frustration but I can't seem to find where we did anything wrong in this situation. For the coil replacement- that is a big hit and understand getting different quotes. I also understand the company saying to install a new air handler and would be cheaper I do not disagree with that. Danny supplied a quote for the part that was leaking. If I were to replace just the air handler the cost would be $3845.00. I know its not much cheaper. I understand your link that you sent saying this is how much it should cost, but there are a lot of factors that go into replacing just the coil and or just replacing the air handler. Since the system is leaking we can use the refrigerant that is currently in the system because its contaminated. You would need all new refrigerant, your system takes 9lbs of refrigerant and that's factory specs. Also the cost of the coil or air handler plus the labor to install it. I understand another company was cheaper, unfortunately I would not be able to go that low on either of the services needed. Companies will be lower or higher sometimes. I truly believe in taken great care of my customers and will do anything and everything to make you happy. _____________________________________________ My team has completed the call correctly and provided a quote of $3,845.00 for the air handler to match what the other company quoted and you decided to go with the other company. We completed the due process of the repair as needed to find that the leak was in the coil. Although the process was completed correctly, and we completed an additional call with materials with a cost over $350.00, I am willing to refund $425.00

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