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ComplaintsforCrew Cut Enterprises, L.L.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired the company based on the many good reviews. I paid my deposit for the work by credit card. The workers removed the edging around the flower beds and the bush in the backyard, which was not an agreed upon service. I was never provided an invoice for the work and when I called I was informed they used my credit card to pay the bill without notifying me. I checked my credit card statement to see they overcharged me by $50. I have emailed the company a couple times and they refuse to provide an invoice and will not respond as to why the edging was removed.Business response
06/15/2022
Business Response /* (1000, 10, 2022/06/08) */ Customer was refunded the $50.oo overpayment on 06/08/2022. I have called and left a voicemail and text messaged to schedule a time to replace the plastic edging that was erroneously removed during his service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.