Business ProfileforArundel Gas & Water Conditioning Co

in my experience AG&WC Customer Service is inconsistent & often extremely rude.! In particular, a lady in the front office was so nasty, snickering & inappropriate. The supervisor had to tell her to be quiet. I have endured years of mistakes and erroneous deliveries. The notes written on my file card and or account were not being read, transferred effectively or communicated to the drivers effectively. Due to several challenging issues, and the aggravation of being treated so horribly by the staff. I chose to take my business to another company. Where I found lower gas rates, no delivery fees & better service. AG&WC owned the propane tank, it was their responsibility to remove it at their cost from my property. I declined all of their offers of tank ownership. The tank was old, with a history of leaking and had corrosion in several spots. I was due full reimbursement for the 84.8 gallons of propane I had paid for that was removed from the tank. I was billed 3.95 and 3.94 respectively for March & April 2023. At those billed rates x 84.8 gallons removed. I should have received approximately 335.00. however my credited reimbursement total amount was only 87.55 Based on this experience and those in prior complaints listed here with BBB. This apparent fraudulent & deceptive practice of erroneous reimbursement credit seems common with AG&WC. The director I spoke with in an email response is matter stated. "based on the current rate of propane and the amount of labor it takes to remove the equipment". in contradiction, she acknowledged in the same email "at our expense we removed the tank". Currently *************, Maryland Residential Propane price is 3.40 per gallon, value from 1 year ago 3.40 per gallon. I asked for the median price per gallon as the minimum. The director now refuses to return my calls or emails. I have filed a complaint with the office of the Maryland Attorney General, Consumer Protection Division. I'm seeking full reimbursement.