Business ProfileforCollege Hunks Hauling Junk And Moving

12/04 Confirm booking $150 deposit for job on 12/12 at 09. Job = dis/reassemble Bed, frame, spring, & transport few items. 12/09 I was contacted by Mr. Stacy that I was overbooked, moved to 1-3pm 12/12- I'm in Aberdeen at site @ 11. I call Mr. Stacy at 1310 he says they are at another job, will arrive at 2pm. I receive call at 1607 (after my time slot) from Ryan, they are 8 mins away. The 3 men, run into an issue with the bed frame, the bolts are stripped, I gave them the go ahead to continue moving other items to truck. They sincerely expressed concerned and apologized for not having the proper tools for this issue. We move to site 2 in Cockeysville, they unload quickly and set up what was necessary. Ryan told me to call Mr. Stacy about the bed situation and charged $320, I added the additional 20% tip for the men due to no damages to property despite the odd challenges they faced with the site. At 18:48 Mr. Stacy told me he can deal with the bed that night or the next day. I express I have conflict in school schedule, I am available that night so this can be over with. I drove ( 45-54min) and called Mr. Stacy 20mins before reaching site 1. Although the bed was being successfully taken down by the other associate, it was clear Mr. Stacy was annoyed and held an attitude towards his partner. I felt uncomfortable as I found this unprofessional Back and forth, partner compromise by saying Mr.Stacy can go home while he makes the delivery by himself. They load frame on truck with no intentions of delivering that night after I tell them I have a conflicting schedule, they tell me to figure it out the next day. 12/13- 12/16 I have made 4 attempts, 2 calls, survey, and reached out to corporate. I was told by dispatch that Mr. Stacy is the owner, and no emails will be made available to me. No attempts to be resolved from them. What I experienced did not align with company values, my home and self is respected as a customer.