ComplaintsforCar Holdings MD

• Initial Complaint

  02/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  To: BBB Company: ******* **********, ****** **** ***** ***, Used Cars From: ****** ****** Re: Refund I am requesting a refund of my $1000 deposit for 2010 Toyota Tacoma VIN: *****************. I will not be purchasing the vehicle. I made the $1000 deposit on Jan 31, 2024 and called and spoke to Ann the next day on Feb. 1, 2024 and requested the refund. She told me "no" and that it's non refundable. I feel that a refund is in order, simply on good business ethics, especially when the request was made only one day later. I have read and researched numerous complaints and reviews about this company from customers not receiving vehicles as promised, vehicles that were unfit to drive and operate, vehicles that required extensive additional repair, rust, among many other complaints. I have also read many complaints through the BBB. The vehicle I was interested in has been sprayed with truck bed liner spray to cover extensive rust underneath the car. This is a deceptive and unsafe practice. I am simply requesting my $1000 deposit, since I will not be purchasing the vehicle. Respectfully, ****** ****** vehicle website: ****************

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

  Bureau response

  08/11/2023

  Richard ********
  Car Holdings MD 
  **** ************ ** ******** ** *****  
  
  Dear Richard ********: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether they are accredited with BBB.  The complaint was submitted on 8/10/2023 and was assigned an ID of *********   
  
  How do I take care of this? ***BBB note:  BBB has received previous communication that your business does not wish to respond to complaints from our office.  However, if this status has changed, please see information below, showing how to respond to the complaint.*** Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 

  What should I include in my response?
  

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Daniel *****

  ** **** ** ******* ** *****

  Daytime Phone: ###-###-####
  E-mail: **********************
  

   

  The details of this matter are as follows:

   

   

   

  Customer’s Statement of the Problem:
  
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.
  
  
  
  
  
  Desired Settlement:
  Refund
  
   

  Bureau response

  08/11/2023

  Daniel *****
  ** **** ** ******* *** *****  
  
  Dear Daniel *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/10/2023 against Car Holdings, MD.  Your complaint was assigned ID ********. 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 

  ***BBB Note:  Please be advised that this business has advised BBB, that they have elected to no respond to any BBB complaints.  As we are not a government agency, we can not compel the business to respond/participate. The complaint has still been sent to the business.  However, we must be transparent in advising the business lack of participation in this process.  This complaint can also be filed with the following state regulatory:

  Please note that you may also file this complaint with the following state regulatory:

  Maryland Attorney General Office for Consumer Protection

  *** *** **** ***** ********* *** *****

  Main number: ###-###-#### / En español ###-###-#### / toll-free: ###-###-#### Consumer Protection: ************************

   

  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

   

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  08/18/2023

  Richard ********
  Car Holdings MD 

  **** ************ ** ********* ** *****
  
  Dear Richard ********:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/10/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Daniel *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Daniel *****
  ** **** ** ******* ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  
  
  Customer’s Statement of the Problem:
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Bureau response

  08/31/2023

  Richard ********
  Car Holdings MD 

  **** ************ ** ********* ** *****
  
  
  Dear Richard ********:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/10/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Daniel *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Daniel *****
  ** **** ** ******* ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  
  
  Customer’s Statement of the Problem:
  Sent them a deposit for a car. They sell themselves as "Digitaf" on ebay, then send you paperwork for a company called "Used Cars". When you look up their address, this company comes up, as well as Trident Automotive DBA Master Auto Group LLB. Attempted to stop the sale of the car and they will not send the deposit back. I'd like to see a fraud investigation go forward against Annie and this crew as they use different names to hide their actual business reviews.

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Bureau response

  08/31/2023

  Richard ********
  Car Holdings MD 

  **** ************ ** ******** ** *****
  
  
  Dear Richard ********:
  
  This message is regarding a complaint submitted to BBB about your business on 8/10/2023 by Daniel *****.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED. Our office was advised, in a previous conversation, that your business elects to not respond to any complaint submitted to BBB. 
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  08/31/2023

  Daniel *****
  ** **** ** ******* *** *****  
  
  Dear Daniel *****:
  
  This message is in regard to your complaint submitted on 8/10/2023 against Car Holdings MD.  Your complaint was assigned ID *********

  ***This complaint is being closed as "unanswered" due to the business advising of their refusal to respond to any BBB complaints.*** 
  

  Please note that you may also file this complaint with the following state regulatory:

  Maryland Attorney General Office for Consumer Protection

  *** *** **** ***** ********* *** *****

  Main number: ###-###-#### / En español ###-###-#### / toll-free: ###-###-####   Consumer Protection: ************************

   

  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

   

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i was told by dealer there was no issues. When the truck arrived and a short inspection the following was found, The frame was completely covered in rust. The floor of the bed was rusted all the way through. interior lights, radio and instrument cluster light were inoperable. many other components of the frame were covered in rust. I feel the company should refund at $2000 of the money to repair some of these damages to make the truck safe to operate. the photo sent was covered with a rubber mat. When I stepped on it my foot almost went through the hole. no support. Other rust was painted over with black paint. the damaged area shown will have to be cut out and replaced by a body shop to make safe. The frame will have to be sand blasted to remove all of the rust. the electrical issues will have to fixed at a ford dealer

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Purchased a 2003 Ford F-350 on Ebay from the seller for $9500 . In addition paid a $499 doc fee and $350 to have it shipped to me in NJ on October 23, 2022. The vehicle arrived on October 28 , 2022 and I went over my purchase on October 31 , 2022. Upon going over my vehicle I discovered the total undercarriage to be extremely rusted and falling apart. I contacted the merchant to advise him of my findings and was told to take it to a local garage to have evaluated. I did just that only to be told that the repairs would exceed $7,000 and in all reality the vehicle was not roadworthy and not worth putting any money into it. I reported these findings back to the merchant and after a couple of days I was told that they would refund 80% or $7,600 and at my cost had to ship the vehicle back to them. It cost me $88 to have the vehicle evaluated only to be told that's the best we can do. It's just bad business!

• Initial Complaint

  08/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Prior to purchasing a van I called & spoke with Ann *********** about the van. I was promised the van was in great working order, with no issues & would be safe to drive across country and the A/C worked. I purchased it on May 9 and had it shipped at my expense($2500)to me in Idaho. It arrived on 5/26. Upon visual inspection of the van the tires were dry rotted, the rear brakes were rusted and in pieces, the front brakes were repaired incorrectly; the drivers side rotor & pad had been replaced, but the passenger rotor hadn't causing brake fade. The A/C doesn't work at all. I registered the vehicle, replaced the tires & brakes. I took the van on a short trip 6/16. On our return 6/19 I noticed a creaking noise. I crawled underneath & found catastrophic rust damage; this was NOT disclosed on eBay, or during my phone call. The rust has eroded the drivers side subframe so severely it is barely hanging on. There is more severe rust on the bumper and passenger side. This van is unsafe & isn't road worthy. There were images of the vehicle on eBay but none showed the front end, they were intentionally left out. If I had seen an image of the rust, or they had told me the truth when I called them, I would not have purchased. 6/20, I called Ann Kostopoulos & informed her of the rust. I emailed her manager details and images. 6/21 Ann Kostopoulos called & said that her manager would buy the van back from me minus 20% buyback fee & ship it to him at my expense($2500). The van was purchased for $12900+$499 dealer fee+$2500 shipping+new tires+new front and rear brakes+$828.44 taxes and registration in Idaho. If I accept I would lose nearly $9000. I asked if he would help pay for the repair & he refused. This van was not as advertised on eBay nor as promised during our phone conversation. I would like a refund $12900+$499+$2500 shipping fee+$828.44 tax/title/registration in Idaho=$16727.44 and I would like the van removed from my property at their expense.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Purchased a 2010 BMW 135i on ebay for $15,000Car was falsely advertised. Vehicle needs an engine. Seller was definitely aware of this and did not disclose it. Seller claimed to be a reputable dealership and stated all of their cars are gone over by a mechanic and serviced before being listed on ebay. They are selling cars on ebay under different names and scamming people. We found this out the hard way as did many others at this point. They shouldn't be able to keep getting away with this.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Trident Motors needs shut down. The customer reviews are beyond horrible. The business is cars that are not safe and misleading customers on eBay with fake names to disguise his bad intentions. I purchased a vehicle through eBay that I later found out was actually through Trident Motors. The ad featured and detailed a vehicle with super low miles in great condition. The pictures were extremely misleading as the vehicle was not even close to how it was advertised. This truck I bought was a rusted out mess on the underneath. My local mechanic, as well as, a Toyota Certified Tech both inspected the truck. Both the mechanic and Tech reported the vehicles frame and brakes lines were so rusted out that it should not even be on the road. Their exact words were the truck was a death trap. The frame is so rusted that you can stick your fingers in the actual frame and it will just peal apart. Trident motors did not mention this damage or provide pictures. Instead, they advertised the truck as a great low mile vehicle. Trident Motors also uses deceptive practices in its sales. They advertise under an ebay user name with positive feedback. When they move on to the next vehicle they change to another user name. This place has horrible feedback on your site. I can't understand why this is allowed in your state. Trident Motors will not return calls after the purchase.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I agreed to purchase a vehicle which included an inspection at my expense. the inspection revealed an odometer issue the seller did not disclose. Seller refuses to refund $1,000 deposit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩