Business Profileforstratosphere social
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1332 Londontown Blvd, Eldersburg, MD 21784
- BBB File Opened:
- 9/9/2024
- Business Management
- Complaint Handler
- Contact Information
Principal
- Complaint Handler
Customer Contact
- Complaint Handler
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Thomas K.
1 star09/06/2024
stratosphere social Response
09/20/2024
This is the response we provided to the 1-star social media review which you provided more details, including your apology and acknowledgment for throwing shoes at the young girl working the shoe counter.
Thank you for
reaching out and offering an apology. It’s clear that you’ve reflected on the
situation, and we appreciate your willingness to acknowledge your actions.
We take all
feedback seriously, especially when it concerns the safety and well-being of
our guests. I want to address the incident involving the bowling shoes. Our
employee has been with us for over three years, during which time she has
consistently demonstrated exceptional service, earned Employee of the Month and
received praise from numerous guests. The behavior exhibited, which included
throwing your shoes at her, was both outrageous and aggressive. It was captured
on our HD security cameras and caused significant distress—not only to her, but
to other members of our team as well. She was so shaken that she had to retreat
to the back office, where she broke down.
While we
understand that you were frustrated with the equipment, there is never an
excuse for such behavior. Our employee was trying to help, and while she does
not have the authority to issue refunds, she would have directed you to a
manager who could assist further. In fact, once management became involved, we
did refund the higher priced bowling portion of your experience to address the issues you
encountered with the shoes. You did stay long enough to order and consume food and beverages with no complaints to management until the end. Lastly, as we tried to explain that day, but were unsuccessful in having a conversation, was that we clean the lanes and approaches twice per week per Brunswick's cleaning procedures. We have never had a complaint regarding this issue and even after you left until this day we have not had any complaints.
It’s crucial
for us to maintain an environment where both our guests and employees feel safe
and respected. Unfortunately, your actions disrupted that environment and
affected more than just the individual involved.
We value your
feedback and will certainly use it to continue improving our services. However,
the safety and respect of our team members are non-negotiable, and we must
insist that any future interactions at our venue are conducted with the respect
and civility that we expect from all our guests.
Thank you
again for your understanding.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.