Business ProfileforMassage Envy (Columbia)

I went to ME Columbia on 9/15/23 to cancel my membership and was told that I could only cancel by calling the location, selecting option 4 and talking to the account management team. I called the following week and left a message. I did not receive a call back. I called again several times and no one ever answers when you selection option 4. I called again on 9/26/23 and selected the option to speak with someone about scheduling an appointment. A young lady answered the line and I explained to her that I wanted to cancel my membership. She talked in circles trying to get me to keep my membership and I finally said "Please just cancel my membership." She asked if she could put me on a brief hold. I said yes and she proceeded to hang up on me. I called back and spoke with her again. She said she put note in my file and it would be 7-10 days before I would receive an email about cancellation. I was charged again for my membership at the beginning of October. I called again on 10/13/23 and spoke Norma. I explained my situation and she apologized, put in a request to cancel my account and also put in a note to management. I was again told that I would receive an email in 7-10 days. It is now 10/24/23 and I still have NOT received a cancellation email. I have called again and have again spoken with Norma. She can see that NOTHING was done in my account. She has put in another note to the manager and left the manager a voicemail since apparently no one from management is ever in the location. It should not take over a month to cancel a membership. I would like my membership cancelled and my October fees (and November if this doesn't get resolved before then) refunded. For reference, the name on my account at ME is ***** **** and that or my phone number (###-###-####) can be used for them to pull up my account information.