Business ProfileforPerformance Auto Parts
Current Alerts For This Business
Customer Service-Some consumers alleged an inability to reach the business or receive a response for various issues they had.
Delivery Issue-Consumers alleged issues with delivery issues regarding receiving the wrong product, or not receiving the product ordered.
Refund/Exchange-Consumers have alleged issues in receiving product that was returned.
On 03/19/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 03/19/2024, Performance Auto Parts has not responded to this pattern of complaint.
On 03/19/2024, BBB initiated an investigation into Performance Auto Parts to research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege unreceived orders after payment and poor customer service when attempting to address these concerns.
Over the course of the investigation, BBB discovered the following:
BBB successfully made contact with the business to discuss investigation concerns but have since been unable to reach the business for followup discussion.
As of 03/19/2024, the business could not be reached again to identify an active complaint handler.
As of 03/19/2024, The business has not provided a formal response or action plan to address the unanswered complaints on file.
BBB shall continue to monitor this company for further developments.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Ellicott City, MD 21043-3237
- BBB File Opened:
- 5/6/2020
- Years in Business:
- 4
- Business Started:
- 5/6/2020
- Contact Information
Principal
- AJ Philip, Manager
Customer Contact
- AJ Philip, Manager
Customer Complaints
12 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Elvin W
07/15/2022
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