ComplaintsforGreen Electric Solutions, LLC

• Initial Complaint

  09/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  We hired Green Electric Solutions (GES) for the final inspection after the residential rough wire was approved with conditions on August 18, 2023. The owner of GES made a quote based on the comments from the inspector (******* ********). The scope of work included 5 breakers, 1 disconnector, and 6 CO/smoker detectors. The GES team tried to complete the job on Sep 13, but they couldn’t finish the job and rescheduled to complete the rest of the work on Sep18. On Sep 18, we questioned about additional work. We only agreed that 4 additional CO/smoker detectors and a sump pump circus were necessary. The main focus should still be the scope of work as scheduled before. However, we were surprised that 6.75 hours ($1350) were billed for additional work with $650 material cost, which was 100% more than the original quote. They billed us all for the additional work on Sep 18. That was misleading. On Spe 22, we went through the final inspection with inspector Edward Surrette. The additional work was not examined at all. When we tried to communicate with the GES owner to address that additional work was not necessary and asked for the itemized invoice for every work they did. The request was rejected. As a customer, it is our privilege to be informed how the charges are billed precisely. The contract should be honored. Whatever is beyond the scope of work shall be agreed upon by both parties. We would be happy to pay what we agreed but not disagree. In addition, the motion sensor with the new stairs was mis-interplayed; several outlets outside of our property didn’t function after the GES visit; one mirror with an electrical device couldn’t be placed in the original place. Those issues should be taken good care of as a good business owner should take responsibility for the customer's concerns. Those are required to be fixed accordingly. We should have been treated fairly.

  Business response

  09/27/2023

  The job was quoted to finish another contractors work. Based on what Inspector saw that was needed to finish. We installed the quoted items only to find out the breakers were tripping as a result of the other contractors work. We informed costumer that more time was needed to complete because of this. He then added additional work. We completed all work gave adjusted invoice. The customer became Irate. I then said let’s get past the inspection first. I called inspector the morning of to learn this customer had done the exact same thing to previous electrician. Paid deposit and when more work was needed didn’t pay. The inspector passed the inspection. The customer asked for a breakdown past what was given. We sent that to him. Still the customer wanted a further breakdown. At this point we have gone over and above good customer standards with a person who doesn’t understand then plays with words to not have to pay for additional work he requested and other work necessary to make breakers operational. I will attach what ever is needed. I told Toney after the initial phone conversation that I believe his intentions were to not pay period past the quote even for items he requested. He had held that to be true to date. He plays a game and believes he is above reproach. 

  Customer response

  09/29/2023

   

  As a service contractor, it should provide not only technical support but also the best customer service. It appears that clearly, the GES failed to fulfill its duties. Disrespecting its customers didn’t conceal the facts:

  All “additional” work was unnecessary for passing the final inspection as they intentionally deceived customers and dishonored the service contract; 
  GSE refused to itemize each work that they did with a detailed time and material cost, which is one of the protected customer’s rights.
  GSE repeatedly ignored our requests to fix the electrical issues post-inspection, which by law is their responsibility;
  We fully paid the deposit($700) and the rest of the contractural payment ($1000).
  
  Sincerely,
  
  **** *****

  Business response

  10/02/2023

  The customer uses contractors and asks for work outside the scope then in the same breath sights additional work which wasn't part of the scope as not working IE outside electrical outlets. When a customer makes a complaint about money over items not part of the scope. It is our job to pass an inspection outlets inside that define this scope we’re outlets and lights and smoke detectors. When we installed new arch fault breakers the circuits tripped. This entailed opening every device in basement and corresponding areas to determine what was causing them to trip. It is time consuming and outside the contacted work. The other items the customer asked to have done. Additional smoke detectors and dedicated sump pump outlet and circuit. We passed our inspection because of items working and not tripping. The customer never intended to pay for additional work. I knew this the moment we we had a phone conversation after left the bill. Then sent an itemized bill as requested. He then wanted a further breakdown. Time and material is just that whatever time it takes plus materials associated. We fulfilled that obligation and passed inspection just because and inspector doesn’t look at every item or test each doesn’t mean if the breaker was tripping he would pass the inspection. I will file a mechanical lien to insure this customer doesn’t do this again. He didn’t pay previous electrician and now us. 

  Customer response

  10/06/2023

  The failed outlets and misconnected motion sensors demonstrated GSE’s bad quality of services. We requested compensation for those issues but never caught their attention. The additional work should be notified upfront and fully authorized by us in writing based on Maryland business laws. So-called additional work was unnecessary as four smoker detectors were replaced on the upper floors which were recommended by GSE staff to pass the final inspection was not inspected at all and tripping issues should be included in the original contract and should not be charged additionally as we hired the GSE not only for the mentioned scope of work but also to pass the final inspection. As usual, the rough-in passed, which means that major work is completed. The rest of the work should be minimized. Besides, the inspector just inspected whatever was described exactly in the permit application. The GSE repeatedly ignored our request to break down the invoice for each work with detailed time and material costs as they couldn’t show us reasonable details that should be exposed and be transparent under the protection of customer legal rights. If we couldn’t stop them from working on unnecessary stuff in time, they would have continuously charged us $200 per hour for so long. The invoice would be skyrocketing. They abused our trust. The worst electrical service and the worst customer service. 

  Sincerely,
  
  **** *****

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