Business ProfileforGamers-Corps

11/5/2022 After purchase of a Top Trumps Harry ****** card game from Gamers-Corp in Elicott City, Maryland, it was discovered that the pack was defective (missing a card, and therefore unplayable). The item was returned to the store, and the store exchanged it for another pack, which was also defective (also missing a card). When asked for a refund, the owner refused, stating their personal refund policy. Attached is a picture of their response to a negative review, wherein the owner states that he did not issue the refund because he is not responsible for the manufacturer's defect. His refusal to issue the refund is illegal. (From the Maryland Attorney General's website: "Under Maryland law, stores must post their return policies on the wall, on the merchandise, or on your receipt. A store can refuse to accept returned merchandise if that is their posted policy. If the policy isn't posted, the store must accept returned merchandise within a reasonable time period. If an item is defective, the store must repair it, replace it or give you a refund, regardless of its regular refund policy.") A back and forth conversation ensued through google map's chat feature. The business owner again refused to accept responsibility for the manufacturer's defect, but upon learning that it would be an hour's drive to go back to the store (it would cost as much or more in gas to drive to the store to return the item as the item itself is worth- around 11 bucks), and being confronted with the illegality of his actions, he maliciously complied and offered a refund IF the original product (which he had already refused, in person, to issue a refund for) were to be returned to the store. All we are seeking is for the store owner to follow the law, issue the refund, and not saddle future customers with the financial burden that is his alone. Given his initial illegal non-compliance with the law, it seems unjust that the burden to get the item back to the store fall on us.