ComplaintsforFarmers Insurance-Dennis Kirkland
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
d********@farmersagent.com Farmer insurance i mailed them a check and they charged my credit card they had my credit card from 2022 for a one-time charge, this 2nd change in 2023 is not authorized its illegal i called and talked on the phone with Dennis and he said he will fix but he did not and he is not replying to my multiple emails.Bureau response
08/14/2023
Andrea ********
Andrea ******** - Farmers Insurance Group
*** *** ***** **** ****** ***** ** *****
Dear Andrea ********:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/12/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:***** ********* ******* ** **** ******* ** *****Daytime Phone: ###-###-####
E-mail: *********************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
d********@farmersagent.com Farmer insurance i mailed them a check and they charged my credit card they had my credit card from 2022 for a one-time charge, this 2nd change in 2023 is not authorized its illegal i called and talked on the phone with Dennis and he said he will fix but he did not and he is not replying to my multiple emails.
Desired Settlement:
Refund
Bureau response
08/14/2023
***** *****
**** ******* ** **** ******* *** *****
Dear ***** *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/12/2023 against Andrea ******** - Farmers Insurance Group. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####Bureau response
08/21/2023
Andrea ********
Andrea ******** - Farmers Insurance Group*** *** ***** **** ****** ****** ** *****
Dear Andrea ********:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/12/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by ***** *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
Sincerely,
Serigne ****
Dispute Resolution & Investigations Specialist
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
***** *****
**** ******* ** ******* ** *****
Daytime Phone: ###-###-####
E-mail: *********************
The details of this matter are as follows:Complaint Involves:
Refund Or Exchange Issues
Customer’s Statement of the Problem:
d********@farmersagent.com Farmer insurance i mailed them a check and they charged my credit card they had my credit card from 2022 for a one-time charge, this 2nd change in 2023 is not authorized its illegal i called and talked on the phone with Dennis and he said he will fix but he did not and he is not replying to my multiple emails.
Desired Settlement:
Refund
Additional Comments from Consumer:
Bureau response
09/09/2023
***** *****
**** ******* ** **** ******* *** *****
Dear ***** *****:
Better Business Bureau (BBB) has received the complaint that you submitted on 8/12/2023 against Andrea ******** - Farmers Insurance Group. For your records, this complaint was assigned ID ******** in our system.
Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
***BBB Note: While we are in receipt of your complaint, we want to make sure that it was filed against the correct business entity. Please advise if this complaint was meant to be filed against Dennis ******** @ Farmers Insurance, located at 3270 Saint Johns Lane.***
Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know, and I can provide you an extension.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.Thank you for your prompt reply.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
09/18/2023
***** *****
**** ******* ** **** ******* *** *****
Dear ***** *****:
This message is in regard to your complaint submitted on 8/12/2023 against Andrea ******** - Farmers Insurance Group. Your complaint was assigned ID *********
BBB regrets to inform you that, after a thorough review of your correspondence, we are unable to process your complaint. Please refer to the information below to determine the reasoning for the complaint closure.
Duplicate complaint
Consumer did not provide sufficient information.
Complaint contained inappropriate language.
Complaint was illegible.
Consumer failed to provide necessary clarification.Complaint filed against wrong company.
Should you need to provide additional information to BBB, please do so in writing, making sure to include your above referenced complaint number.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
09/19/2023
Dennis ********
Farmers Insurance-Dennis ********
**** ***** ***** ** ******** **** ** *****
Dear Dennis ********:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/12/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.
Sincerely,
Sam ******
Vice President
*************************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:***** ********* ******* ** **** ******* ** *****Daytime Phone: ###-###-####
E-mail: *********************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
d********@farmersagent.com Farmer insurance i mailed them a check and they charged my credit card they had my credit card from 2022 for a one-time charge, this 2nd change in 2023 is not authorized its illegal i called and talked on the phone with Dennis and he said he will fix but he did not and he is not replying to my multiple emails.
Fwd: double charges $110.46 from my credit and bank check I mailed
ExternalInboxSearch for all messages with label InboxRemove label Inbox from this conversationAmerican Julia
Sep 18, 2023, 2:22?PM (19 hours ago)to meGood afternoon:Kindly, please see below my emails to Dennis ******** a Farmers Insurance .***** *****//////---------- Forwarded message ---------
From: American ***** ***********************
Date: Tue, Jul 18, 2023 at 2:29 PM
Subject: Re: double charges $110.46 from my credit and bank check I mailed
To: Dennis ******** ****************************On Tue, Jul 18, 2023 at 2:29 PM American ***** *********************** wrote:On Sun, Jul 16, 2023 at 5:09 PM American ***** *********************** wrote:Hello Dennis:the change is still on my credit card. please refund me my money back on my credit card.please stop using my credit card and credit my credit card $110.46.
now you charged my credit card
07/06/2023
FARMERS INS BILLING
Other Purchases and Cash
$110.46
I paid you a check on June 28 to the address on the bill.Thank you,***** *****On Thu, Jul 6, 2023 at 4:00?PM American ***** *********************** wrote:please stop using my credit card and credit my credit card $110.46.
now you charged my credit card
07/06/2023
FARMERS INS BILLING
Other Purchases and Cash
$110.46
I paid you a check on June 28 to the address on the bill.Thank you,***** *****
Desired Settlement:
Refund
Bureau response
09/19/2023
***** *****
**** ******* ** **** ******* *** *****
Dear ***** *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/12/2023 against Farmers Insurance-Dennis ********. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Lisa ****
Dispute Resolution Team Leader***********************
Phone: ###-###-####Business response
09/19/2023
On 7/18/23 a check in the amount of $110.16 was processed. On 7/6/23 a credit card payment of $110.46 was charged, this charge of $110.46 and refund of $110.46 were disputed by ***** *****. Neither transaction was processed. So she was only charged once.Bureau response
09/19/2023
***** *****
**** ******* ** **** ********* *****
Dear ***** *****:
This message is in regard to your complaint submitted on 8/12/2023 against Farmers Insurance-Dennis ********. Your complaint was assigned ID *********BBB has received a formal response from Farmers Insurance-Dennis ********. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code* **************Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
On 7/18/23 a check in the amount of $110.16 was processed. On 7/6/23 a credit card payment of $110.46 was charged, this charge of $110.46 and refund of $110.46 were disputed by ***** *****. Neither transaction was processed. So she was only charged once.Bureau response
09/24/2023
Dennis ********
Farmers Insurance-Dennis ******** **** ***** ***** ** ******** **** ** *****
Re: ID * ******** - ***** *****
Dear Dennis ********:
Thank you for your recent response to ***** *****. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
09/24/2023
***** *****
**** ******* ** **** ****** ** *****
Re: ID * ********* Farmers Insurance-Dennis ********
Dear ***** *****,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.