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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contracted this company to replace the roof to my home. The job was completed and the roof was placed under warranty. After a major rain event, we noticed that we had water damage and a constant water leak in my up stairs bathroom. I contacted this company, they sent someone out to look at the roof and determined that the leak was coming from the sky light and that it needed to be replaced. We called our insurance company, *********, and they sent an inspector out who determined that the sky light did not need to be replaced but the material around the skylight needed to be replaced and the bathroom ceiling needed to be repaired. I sent this company the report from my insurance company outlining what needed to be repaired. Since that time I have not been able to reach anyone from this company. I was also told that if I get another contractor to complete the repairs, then the roof's warranty would be in validated. The repairs have yet to be completed my roof still leaks and the bathroom ceiling is still in disrepair. This company has not lived up to it's reputation thus far and I am very disappointed with the follow up from this company.Business response
12/10/2021
Business Response /* (1000, 6, 2021/12/03) */ A&b home improvement I've been out there twice in a last couple of months after the 2nd time I'd told him I need a new skylight if it keeps happening only happens when it's a driving rain is what I was told so I told him u need a new skylight he said fine at that time I told him I would do labor free u supply the skylight he said fine so a little later on he call the insurance company they went up and looked at it didn't say really anything about the skylight and how it flashed the skylight sit on a flat and pitch roof so it's not that cut and dry in my contacts it's says old skylights aren't covered by a&b if not done at time of job and two nobody but a&b supposed to be on the roof the insurance company is pulling up the edge of the roof the skylight is in the middle of roof water won't jump rafters so this is now why I'm not going to do anything because when someone else is tampering with the roof I don't know what they could have done also not saying they did anything but I don't know thanks And the roof is out of my workmanship warranty anyway Consumer Response /* (3000, 9, 2021/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never had water in my house until A&B worked on my roof. The Insurance company stated that the water is coming from openings in the roof and not the skylight.
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
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TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.