Business ProfileforJett Plumbing

Charged me two hours when the guy was here for one. The info that they would do this is on the payments page of their website, which no one would see until after the job. Their billing policies should be up-front, before you agree to service. Even if they charged for just the one hour, it would have cost more than Paul's estimate by email. He had my email, phone number and physical address. I didn't hear from him til a month later, when he calls all angry about late payment, when I never received a bill. He claims I put in my email wrong on the request form, which I don't believe but can't verify because the customer doesn't get a copy. We had emailed before that, so he had the correct address. He also could have mailed me a bill. There's absolutely no excuse for him to be angry with me. The employee who came said he sees the boss maybe once or twice a year.

The client called originally and I told him we charge by the hour and I would guess the job. Would be under an hour but had no idea until we get there. My plumber was there for one hour and 26 min plus 15 min travel time, which is a 2 hour charge. The online request ge submitted the wrong email address, so when u was emailing the bill he never responded. I called 3 times over a month with no response. I can attach the GPS tracking .for verification.

The GPS info he sent me says 1 hour 24 min, not 26 as Mr. **** claims, but that's splitting hairs, I guess... I kept an eye on the clock and the guy was in my house for just under an hour. How long he was in my driveway before or after, I don't know, but apparently that adds up to about 24 minutes. The estimate he gave me was NOT by phone, but by EMAIL. I don't believe for a second I put my email in wrong to his form, but even if it got messed up somehow, we had emailed back and forth earlier, so he absolutely had it. Here's the exact quote, copied and pasted: "That should be much… maybe $200, I don’t see it being much more. You can schedule a request on my website when ready" The job ended up costing nearly double that. When the guy was done, he said he also fixed a gurgle in the tub, which I hadn't asked him to do, and had never heard. How long that part took I don't know. Why should I pay for that? It would be fine if he was billing by the job and did something extra to be nice, but when I'm getting charged by the hour, don't do anything I didn't ask for. Next time I will look for an independent plumber where the guy or gal who comes to do the work is the person the business is named for.