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Complaint Details
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Initial Complaint
10/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Invoice created 4/30/18 $5335 paid for job. Promised a warranty on and installation of dry roof, flashing and j channel exactly where our leak is today. Interior drywall, insulation behind and plywood behind siding is all soaked and developing mold. Krause is currently trying to shirk this as not their responsibility, instead blaming siding. Krause responsible for flashing and roof integrity. #*******Business response
10/25/2021
Business Response /* (1000, 5, 2021/10/15) */ The following was sent to the customer and outlines our position as it relates to the waer damage. Our desire is to meet on site and address the issue and explain our findings along with a 3rd party as well as help fix their issue. No response as of yet. Copy of email: ****, I appreciate the damage to your house is very upsetting and we, Krause Renovations, are committed to helping resolve the issue. When we came out to inspect the roof under your warranty, we found it to be in sound condition. However, we did identify a siding issue, which we corrected (at no cost), and understand the leak has not recurred since. Our position is this issue is not related to the roof, and therefore, not covered by the warranty. However, we would welcome the opportunity to meet with you and your Insurance adjuster (or another 3rd party) at your home to review exactly what was done and how we addressed the issue. If it is identified that what we identified is not correct and it is in fact a roof issue, we will certainly honor the terms of the warranty. Let me know when we would be able to meet and who you would like to join us. Again, we want to resolve this and help getting your home back in order. Thank you, David S******* Krause Companies
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.