ComplaintsforKenMore Pest Control and Termite Services LLC
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone from Kenmore left a card with no name, no date or time, and nothing was checked as having been done. I was not home and I have asked that no one come in my apartment if I am not here. This is **********************Apartments. Please call.Business response
06/15/2023
Good Afternoon *********
I called your direct line and left a message at 3:48PM today. I had reviewed your claim and observed that our company has a service agreement with your property management company where you reside. We observed that your unit was set up to be serviced along with other services scheduled to be completed at ********** Apartment by the management office who had shown us the notices they sent to residents prior to the scheduled service date.
Furthermore, a representative of your management company accompanied our service technician, handled the resident keys and gave access to all of the units scheduled to be service. We had no record of any direct communication with you nor informed by your leasing office of you declining entry into your rented apartment.
I will advise that you reach out to your management office for any further information or clarification regarding your service claim.
I will also advise that this claim be closed as we do not have any direct service agreement nor communication that validate the report to BBB.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.