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Find a Location

Empire Plumbing Service LLC has 1 locations, listed below.

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    Business ProfileforEmpire Plumbing Service LLC

    Plumber

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7604 Donnell Place #5, Forestville, MD 20747
    BBB File Opened:
    12/14/2021
    Years in Business:
    3
    Business Started:
    6/3/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Bill Havre, Officer
    Contact Information

    Principal

    • Mr. Bill Havre, Officer

    Customer Contact

    • Mr. Bill Havre, Officer

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On May 31, 2021, Empire Plumbing came out to replace water valves for the washing machine. That action was completed, but the plumber neglected to put the drain hose back onto the drain pipe. On June 3, 2021, I started a load of clothes and the machine started its rinse cycle, and the water drained on my floors instead of in the drain pipe. On June 8, 2021, I filed a claim with the *********** Insurance company.  Empire Plumbers paid for the damages of my floors but neglected to reimburse me for my co-pay of $250.00. *********************, Subrogation Adjuster has been pursuing this company with no success. Now, I am pursuing my cost through another avenue. I will be satisfied once I receive my $250.00 for services rendered through **** *** to repair damages. I have provided as an attachment the estimate from serve pro that has been paid and it will show the $250.00 co-pay that I paid which has not been reimbursed to me. If the plumber had not been in a hurry to get to a more expensive job and be so careless I would have not gone through all this aggravation. My summer was a complete nightmare. Empire Plumbing needs to be held totally accountable for their employees unprofessionalism.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Benita C

    1 star

    01/24/2024

    This company need zero stars. My warranty company hired them back in December now it Jan24,2024 I still have got anything done. If u call them the answer the phone so ghetto and unprofessional I have to ask is this business because you here people in back ground cussing and stuff. I lm sick of them lying to me and my warranty company I think they don’t no what they doing they keep sending this same man out which I stated over and over I don’t want him he keep saying same thing every time he come her got keep coming back don’t have his equipment lent he need no work bag no ID no credentials no work a truck a uhual so I don’t no if he license or not the owner probably license he just his side help. I told them he look like he under the influence of something eyes red just don’t look right. He never show up like he say never call say he not coming he showed up before at my house 930pm at night to fix my shower o told him he not coming in my house. So he showed up a few days later still saying he got to replace the faucet and go in wall so I said ok whatever got yo get done he said he going call them let them know. Never heard back call warranty people again they call said they going send different person out he came said he don’t know what going on they didn’t give him no information so he look said ok year they probably got to replace the knobs to stop link so I said that what the other man said and that it behind the wall so he call his boss let him no and reschedule to come back out so I said I need a Saturday appointment he said ok because y’all don’t never show up like y’all suppose to do I keep rescheduling so this been going on an on back and forth with them both they give me Saturday appointment no show no call I call warranty people again they called them the. Gave me another appointment they said the same man I said no to but he suppose to came on a Saturday he show up Friday these people are stressing me out both of them warranty just hired hood people

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