Business ProfileforRenken Industries, LLC

Date of shower was completed: 12/21/21 Paid: $12,695.00 The original installer: Mahadji A few months after the shower was installed I was noticing a lot of water outside the shower door. I called Renken and told them I think there's water coming through the shower door sealing. They requested I send photos of the issue which I did. The glass company for the shower door ended coming out to look at the problem. Come to find out, the floor panel was placed the wrong way in the shower. It was faced outward instead of inside the shower which was causing the water to settled and run outside of the shower. I called Renken and told them that the issue wasn't with the glass door, it was the shower which was their problem. From the time I got a hold of Renken Remodeling until now, I have had to take off from work almost 2 weeks worth because of the window they give for someone to wait at home. I just took off last week August 25-26 for absolutely nothing to get accomplished. Instead of redoing the shower panel, their Project Manager came out and put a quarter of an inch flat piece on top which threw the measurements of the glass door off. Also, instead of him redoing the wall that had the original holes in it from where the shower glass was he told the Glass crew to just cover it up with puddy as if I wasn't going to know. The scheduler for all of this is a third party so every time she asks me what my availability is she has to constantly call me back so she can asks the glass crew what their schedule is. I took off today also Sep 2. I was told someone would be here between 8-10am.At 9:54 the manager from Renken called me and told me that the equipment that was suppose to fix the holes in the shower wall is not working properly. I have demanded some type of reimbursement and money back for the inconvenience and the amount of times I have had to miss work because of this. Dec will be a year and I have yet to actually enjoy the shower that I am making monthly payments on.