ComplaintsforNymeo Federal Credit Union
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Non stop errors since making the mistake of switching to Nymeo earlier this year Error 1: Direct deposits Error 2: Check cards Error 3: Auto loan Error 4: Refund from merchant Error 5: Refusal to close bank account. All errors and timelines are explained in the attached pdf.Business response
11/09/2022
Business Response /* (1000, 5, 2022/09/22) */ Please see attached, 5 pdfs, with details for each issue Mr. Labozzetta reported. Consumer Response /* (3000, 7, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Error 1: Nymeo claims I provided incorrect account number despite me providing exactly the account numbers they listed on their online portal. Edward Porter claims this was an error on their part but yet here is Nymeo again refusing to admit error Error 5: They claim someone called Jason ***** reached out on September 16 and spoke to me. This literally never happened. Jason has never responded to my multiple emails, nor has he called, and I certainly never spoke to him on September 16. As usual, Nymeo is writing fiction. On September 16 I attempted to contact "Michael ******* at the number this "regional manager" called me on to apologize for the prior constant errors with the direct deposits, but the number was no longer working. Edward ****** told me to send a written notification or visit a bank branch, but never responded to my message asking for Michael ***** contact information. Again, Jason ***** has never reached out and I have certainly never spoken to him. Business Response /* (4000, 9, 2022/10/25) */ We are very sorry that Mr. Labozzetta has had a negative experience with Nymeo. Many departments were involved in rectifying Mr. Labozzetta's dissatisfaction, and we unfortunately were unable to meet his expectations. At this point, we have records to show that our initial response is accurate. We wish Mr. Labozzetta the best as he moves on to another financial institution. Sincerely, Kristina ******, Chief Operations Officer Consumer Response /* (4200, 11, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They admit multiple times in writing as to the errors that they have made, yet the CEO comes back and claims they only ever provided accurate informationm. What an incredible joke of an organization. Fingers crossed that the election goes smoothly and banks start to actually be regulated in the future the way mortgage servicers are, because this is despicable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.