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Find a Location

Frederick Memorial Hospital has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforFrederick Memorial Hospital

    HMOs
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Frederick Memorial Hospital has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      400 W 7th St, Frederick, MD 21701-4593
      BBB File Opened:
      3/10/2004
      Years in Business:
      37
      Business Started:
      1/1/1987
      Alternate Business Name
      • Jean Phillips/Patient Financial Services
      Contact Information

      Principal

      • Mr. Thomas Kleinhanzl, CEO

      Customer Contact

      • Ms. Sue Himmelwright, Service Excellence Dept.
      • Mr. Thomas Kleinhanzl, CEO
      • Shawn McCardell
      • Kristin Fletcher, Manager
      Additional Contact Information

      Fax Numbers

      • (240) 566-3161
        Other Fax

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On 2/12/14 my father was taken by ambulance to FHH as possible stroke, ems labeled as TIA on way in but relayed as possible stroke as most symptoms faded away according to report except for numbness in right foot. EMS took blood for labs. Was taken to triage , nurse had him disconnected from monitors and oxygen and sat in wheelchair , take it she took vitals close to 145pm and pushed him to waiting room behind an opening door, His wife arrived about an hour later to notice him sitting in wheelchair not being able to move his leg and unhooked from oxygen. She told the nurse he came down for possible stroke whats he sitting there for ? Her reply was they had more important patients they was monitoring him & his oxygen , His wife than asked if they was watching him and his oxygen didn't they need an oxygen reader and also stated he couldn't feel his right foot & lower part of leg, another nurse came out and told his wife it was a 4 to 6 hour wait, she pleaded with them but they didn't care or wasn't concerned. His wife took him out the hospital, straight to another hospital which they took him back right away but stated it was to late for a blood clot busting drug, was trying to fly him out to another hospital for surgery but weather wasn't allowing, So he suffered a catastrophic stroke, which he passed from on the 24th. FHH called his phone the next day stating he had to get to an ER or his doctor right away his blood work was showing real concern. Now if FHH would have did the correct action & if they had the correct staffing him and I could be planning coffee instead of a funeral. A hospital with a 2 star rating is more worried about cost of running a hospital than the patients care and well being , No one should have to wait 3 to over 6 hours to be seen let alone pushing a patient in a waiting room that came in for help and the nurses and staff act like they don't care anymore. Let's treat patients like patients not a number.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary S

      1 star

      06/24/2024

      ERTreats people terrible no one helps them , my daughter was told very busy in evening to come early mornings he took **** at 3am no one in ER to be seen but her they took her info an told her to sit down other patients started coming in an were seen she was never seen waited three Hours, she has ********, *****, an ******* problems along with all metal in her legs from surgeries, she left , every time she goes to ER she is treated this way , if something happens because they would not let her be seen they will have a lot of things to eplain ***

      Local BBB

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