Business ProfileforNASW Assurance Services, Inc.

On 09/27/2022 I submitted a request to have a form completed to satisfy a requirement for working with a local governmental agency. I submitted the from as instructed by customer service and was told the form would be completed within 3-5 business days . To date that form has not been completed thus making me ineligible to receive payment or schedule services with the organization. I have called NASW RRG/Assurance services multiple times (6 or more) and spoken to four (4) different customer service representatives. I was finally told the form was sent to the wrong department but rerouted to correct one. Additionally, with each customer service representative, I was promised the request would be flagged a priority. One customer service representative even told me she had spoken with two supervisors and they were ensuring my form would be completed expeditiously including me receiving a service recovery call from a manager. To date, I have received no such call and my form still has not been completed. Also, I have not been given any way to remedy this on my own. I have not been given any information(phone or contact person) to call the responsible department on my own nor have I been given any contact information for the customer service manager, although I asked. I was given the names Julie C******** and Justin m***** as managers but no information to contact them on my own. I have followed all guidelines, procedures, and instructions as they have been given to me. I have waited the allotted turn around times before inquiry with no resolution. I have been promised the matter was being handled and resolution was to be expected within 24 hours. This delay is negatively impacting my small business and reputation. I have no other numbers or point of contact beyond the customer service representatives who have not offered or supplied any upon request. My last follow-up call was on 11/07/2022 with the same promises made. I need assistance in resolving this issue.