ComplaintsforDARCARS Toyota of Frederick
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This dealership clearly covered up damage to a truck we bought recently. They took their Darcars plate right over the damage and did not even install the plate in the correct manner. There was undisclosed damage and they are completely unwilling to fix it. When I tried to work it out with the manager, he hung up on me.Business response
02/21/2023
CRM Sherlene ***** followed up with the Dealer Team, please note the following statement - General Manager, James ***** spoke with the customer this morning and have an agreement with her to speak with her next Wednesday after she takes it to her local dealer to ensure the truck wasn't in a accident prior. James *****, General Manager informed her that per the CARFAX that they signed there is no prior accident showing but for peace of mind we will see what they say. If she is not happy with their findings, I told her, we would have a different discussion then. Please close, Thank you, Sherlene *****Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband purchased a 2022 Toyota Tacoma truck on July 14, 2022, from DARCARS Toyota of Frederick. At that time the sticker price of the vehicle was listed at $42,781 - to which they added a $5,000 premium (evidently due to a shortage of vehicles?) AND another $2,495 for a DARCARS Assurance program, additional items/fees/commission to subtotal $52,101.92. My husband passed away on August *** **** - about a month and a half after the purchase and the vehicle now has just over 600 miles on it. I have no use for the truck and do not want to continue to make the payments on it. I took the truck to DARCARS and they offered to buy it back at $35,000. In talking with the general manager about the additional fees my husband paid, he offered to return the $2,495 for the DARCARS Assurance Plan IF I gave them the truck back at $35,000. That amount, event with the $2,495, was still less than what CARMAX had offered ($39K). I am now trying to sell the vehicle that my husband paid over $52K to his nephew at the CARMAX price. Rightly, my nephew wanted to learn more about the DARCARS Assurance plan - and if the plan was transferable. I went back to the dealership and after a bit of time was provided a pamphlet on the program. No one could determine if the plan was transferable; however, a quick internet search showed that DARCARS has no dealership in California (where my nephew lives) so the plan would still be worthless. At that time I asked if they would prorate the plan since it would never been used and, again, they had no answer. Today a representative contacted me with the answer that nothing could be done, no matter the circumstances. At best I would like the $7,495 extra fees returned - at the very least I would like a refund of the $2,495.Business response
11/08/2022
Business Response /* (1000, 5, 2022/10/21) */ CRM Sherlene ***** followed up with the Dealer Team please note: Dealer has been in contact with her in this matterand believe we have come to a resolution. She is happy that we are going to prorate the unused portion back to her. Thank you, Sherlene *****
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.