ComplaintsforLittle Space Store

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a “NEWBORN BABY SLEEP FIXED POSITION AND ANTI ROLL PILLOW” off the little space store website. It arrived nearly a month later an nothing like described. It doesn’t support a child and doesn’t stop a child from rolling. I reached out to supplier asking for refund and after a week and change of delay where they altered their website to add photos of the item, they’re demanding I ship the item back to china to obtain my refund on my own dime. This item isn’t worth the shipping let alone any more of my time. This company is a scam.

  Customer response

  04/04/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  As documented in the attached emails, the company continues to lie and contradict themselves. On 3/30 they promised a return label within 48 hours and payment before shipment. It’s now 4/4, 5 days later and no label or credit has been provided. The item arrived in horrible packaging, bundled in a plastic bag with no protection and isn’t worth the shipping. They’re trying to stall so I’ll give up. I demand my money back immediately and this business stopped. 

  
  Sincerely,
  
  Megan ***********

  Business response

  04/11/2023

  Dear customer,

  We have already refunded the money you paid on our website. Please, check the attached invoice where you can verify the order was refunded to your original payment method. If you have any further questions, please don't hesitate to get in touch with us.

  Thank you so much,

  Sincerely,

  Edison | Customer Support Agent
  Little Space Store

  Customer response

  04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did refund the money, but please note that they never provided a return label and lied several times. They should be avoided by all consumers.
  
  Sincerely,
  
  Megan ***********

• Initial Complaint

  03/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order (*****) on February 18, 2023. I received a tracking email on the 20th in regards to my order. However, when I click on the "track your order" it takes me to a screen and says ETA: 0, and label created (warehouse is processing this order. Please wait in patience). This update has not changed since this email was sent to me. I have also reached out three times using their littlespace email listed on their website and have had no form of communication back. The payment has already been taken out of my account, and I have no idea when or if I am going to get this product. I ordered this canopy for my nursery, and is something I really looked forward to receiving. I have no other way of contacting them other than using that email, so here we are. Hopefully this creates some communication.

  Business response

  03/13/2023

  Hello,
  
  We truly apologize for the delay. We have checked your order in our system and we see that it has an active tracking number. Our customer support team has contacted you directly via the email provided in your order so you can check this information. The last update is from 11 March. We genuinely apologize for the inconveniences, we confirmed that everything is on track and your parcel should be delivered soon.
  
  If you need any further assistance, please feel free to contact us by replying the after-mentioned mail, we are here to assist you.
  
  Kind regards

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought am infant wedge for my grandson. They took the money right away and never gave me an eta. When I inquired the next day they told me they were getting it ready and will contact me with shipping information. Next day received an email apologizing that they didn't have the item and would offer me another item for the same price. I asked them to cancel the order and refund me. Two days later received an email with a tracking shipping number. I tracked the number the next following days and it never left the facility. I sent them another email and they gave me the same story that they are out of stock. I asked them again to cancel. Since then I have asked them to cancel 5 times and the keep tounting me telling me the same story that they are out of stock and would like to offer me another product. What part of cancel the order and refund me don't they understand. I have all my emails to prove this. I want my refund. I have contact my bank and they are doing an investigation but I also need to report here so people know that these people are conducting a fraudulent business and they have no phone number. Thank you ****** *******

  Business response

  03/03/2023

  Hello,
  
  We truly apologize for this situation, we assure you this is not the experience we wanted you to have with us. We had an issue with the first shipment with your order and then we faced stock issue with this product, for that reason we tried contacting you about it. We only received your message asking for an ETA, to which we replied offering the variations. We made follow up on this email but we received no confirmation. Then, as soon as the product was back in stock it was sent to you with an extra gift to make up for the inconveniences. But we never received any cancellation request, in the conversation with our Customer Support team this was never mentioned, there must have been an error as we never received the emails you mention
  
  Once again, we truly apologize for the misunderstanding, we assure you we did not receive the cancellation request. If you wish, once you receive the parcel, we can work around a return for the product so we can grant you the corresponding refund
  
  We are here to assist you and stay attentive to your reply
  
  Kind regards

  Customer response

  03/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: I haven't received product and as you can see in the response there is no tracking information that the product was even sent with confirmation that it was received.  I have not received product and I am not interested in doing any business with the company.  I want a full refund.
  
  Sincerely,
  
  ****** *******

  Business response

  03/13/2023

  Hello,
  
  We totally understand what you mean, and we apologize for the inconveniences. Our customer support team has just contacted you to inform you the tracking information for your parcel, it was last updated on 13 March, so it will be delivered soon. We will stay in touch via email, once it arrives, we can sort out the return and the refund per your request. We are sorry for the hassle, but we need for it to arrive to be able to process the return.
  
  Please do not hesitate to contact us, you can do this by replying to our last email.
  
  Kind regards

  Customer response

  03/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I have attached all communication and tracking information. I asked you numerous times to cancel the order because it was out stock but you refused. You decided that on March 12 you will send the item without any regards to my request to cancel.  I don't know what game you are playing or if you think you are slick but your business etiquette needs improvement and you cannot impose on me take an item that you said it was out of stock.  The original tracking invoice was created on the Feb 14, but it didn't leave your facility in Georgia till March 12, well after I asked you to cancel numerous times, even through this method of communication.  I do not want the item. Send a return label and refund the money like I asked you to do a while ago. My complaint through here was on March 2nd and you still sent it on March 12?   
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  02/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a wedge pillow for my newborn son the day after he was born on 12/12/22, and I paid for priority shipping. It is now 2/3/23, almost two months later, and I have still not received the item I purchased. I have emailed the company several times, and most recently have not received a single response. The shipping label was created on 12/13/22 but the item was never received by USPS. They did refund my money that I paid for priority shipping but have not acknowledged the fact that I never received the item. I tried searching for a phone # for the company and cannot find one. I am extremely upset and disappointed. At this point I no longer want the item; I just want my money back.

  Business response

  03/23/2023

  Hello,
  
  We deeply apologize for this whole situation. We have checked our system and we see that some of the emails we had been sending you were not going through, we are already looking into this to prevent it from happening again. We have confirmed the issue with the delivery of the order, and we really want to process your refund asap, but as there is a case open for this transaction in the payment processor, we now need for them to release those funds. If, by any chance, these funds were not provided back to your account directly once they are released, please contact us once again via our email or this media and we will ensure that the refund is processed accordingly.
  
  Once again, we are really sorry that this got to this, but we assure you we will make things right.
  
  Do not hesitate to contact us
  
  Kind regards

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a baby wedge on 12/9 for $36.96 and it is well past the allotted preparation and shipping time listed; not only that but when I enter my tracking number provided in my email, it does not show any record of the purchase- nothing comes up at all. I have emailed the company twice and it has been over a week with still no reply.

  Business response

  01/03/2023

  Hello,
  
  We genuinely apologize for this situation, but please do not worry we assure you we will sort this out. We have checked our system using your name, order number and email and we do not see any messages, there must have been an error as we did not receive your previous emails.
  
  We have sent you an email to the address provided when making the purchase and sent you the tracking number for your order. As you will see, it show updates, but has not shown updates for a few days now. This can sometimes happen as the carriers have some delays in updating the info. We are now pushing them for updates and we will keep you informed. Still, as we want to make up for this unexpected delay, we can offer you a 15% refund for your purchase while we sort this out. Please confirm with us if you received the email and if you would like us to proceed with the 15% refund so we can process it asap.
  
  We stay attentive to your reply
  Kind regards
  

  Customer response

  01/09/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like a refund at this point. The tracking info still has not changed and I know my emails went through. This is a baby product and I needed this weeks ago.

  Business response

  01/10/2023

  Hello,
  
  We checked once again and we see that the info for the tracking was updated today, it shows that the product was delivered at 10:43 am on January 10, 2023. Could you please confirm with us if this is correct?
  
  If you wish, we can still process the 15% refund for the delay in the delivery, we stay attentive to your reply

  Customer response

  01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes of course I still want the 15% discount refunded... it should be more than that. really crappy way to run a business and I can't even use this product now because my child is too big for it now. 15% discount is a pretty low ball way to make it right.

  Business response

  01/12/2023

  Hello,
  
  We get what you mean, and we genuinely apologize for this situation. I have escalated your case and informed of the situation, in case you agree and to make up for the situation, we can ***** you a 50% refund for your purchase considering the circumstances. If you confirm with us I can process it and you will receive it in the payment method you used soon.
  
  Once again, I stay attentive to your reply
  
  Kind regards
  

  Customer response

  01/16/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  08/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I wanted to return an item and I am within the 30 day period of the return window. I have sent multiple emails to the company requesting the information to return my item but have not heard at all from them. I no longer need the item and would like to return it properly. I have a feeling that this business is not operating properly.

  Business response

  10/25/2022

  Business Response /* (1000, 8, 2022/09/13) */ Hello, We truly apologize for the inconveniences caused, we have checked our system and we could not find any messages with your order number nor your email. There must have been an issue for we have not received your previous messages. To make up for this situation we have already sent you a message ourselves to make sure you receive it, so we can help you with your order. Business Response /* (1000, 11, 2022/09/13) */ ***Document Attached*** Hello, here we attach the invoice for the client's order. Also, we attach screenshots of our search queries that show we had not received any previous messages from her email address nor with her order number. The only message that appears is the one that we have recently sent her. We also attach a screenshot of that email too.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered from this business and was sent a fraudulent item . In a lot of the reviews and prior to complaining all reviews stated that the bear came stuffed and inflated once the box was opened . I mean multiple reviews . For me they sent me a completely empty bear with no stuffing but charged me the same fee ! They are selling the same product differently to different customers . They refuse to give me a full refund

  Business response

  10/11/2022

  Business Response /* (1000, 19, 2022/10/11) */ ***Document Attached*** Hello, We truly apologize for the misunderstanding; this was not the experience we wanted you to have with us. As our customer support team has informed you, we specified in our website that the bear did not include the stuffing and it had to be bought separately. Still, we can offer you a partial refund for your purchase to make up for the inconveniences caused. We have also forwarded this information to our sales team so we can avoid future misunderstanding regarding this product, we truly thank you for your feedback. We wish you a wonderful day Kind regards Consumer Response /* (3000, 21, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company was not honest and products aren't consistent across the board . If they provide me with the label to send the original empty bear back i would really appreciate a full refund . Business Response /* (4000, 23, 2022/10/13) */ Hello, We have pushed your case once more. Our return and refunds team has informed that because of the before-mentioned circumstances we cannot provide a return label for this product as they only apply for damaged or defective products. What we can do to make up for this situation is to provide you with a 50% refund for your purchase without having to return the product. That is, we would issue the refund as soon as we receive your confirmation to proceed. We will be awaiting your reply We wish you a wonderful day Kind regards Consumer Response /* (4200, 25, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand their side but someone else bought the same product and left a review where the bear was stuffed . They even said it . So this business is selling inconsistent items . why me as one costumer can not get a full refund after the headache this has caused and inconsistent business . Your blatantly lying to the consumer and if you want this to stay here i think you should respect a full refund Business Response /* (4000, 27, 2022/10/21) */ Hello, We have forwarded your case once more and, considering the whole process we have gone through, we have been authorized to provide you with the refund to make up for the misunderstanding. We have already processed it so it will be reflected in your account soon. We truly apologize for the inconveniences caused and we truly thank you for your patience and collaboration Kind regards

• Initial Complaint

  12/23/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an order on 11/3 for 19.90 shipping stated as 3-5 days I ordered the product. I then received an email saying shipping would be 21 days. I immediately send a response to cancel the order as I needed the product much sooner then that. I didn't receive a response for 5 days although communication was sent daily just prior. Alexander A. who I spoke with tried to offer discounts on future purchases I declined as advised I would be returning the item. Per the policy I sent an email stating such. I waited a month and finally received the item. I never opened it and have a video showing such. Per the policy you're to ask where to send the item. I asked Alexander several times and he wouldn't answer me. He also was saying I needed to open the package and take pictures as they only take damaged items back. I stated that wasn't true per the policy. I sent the item back with tracking. Policy says credit will be received in 14days when I sent communication confirming receipt of the item and quoted the policy Alexander then said they were unable to credit the item because it was shipped to the incorrect place when Alexander wouldnt provide one. I have several emails and will provide them if requested information

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩