ComplaintsforClassic Property Management

• Initial Complaint

  11/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am currently a tenant and am gladly moving out of their property. Back in July the day before I was going to resign my lease, my upstairs neighbor had a leak which flooded my condo. Sean, Sarah and the homeowner all came over to assess the damage. At that time Sean offered to let me stay at the current rent I was paying until the repairs were done and once it was completed they would give me a new lease at a higher rate which we had already agreed upon. Throughout the whole process there was little to no communication. Contractors pretty much came and went as they pleased which was tough because I have 2 daughters that couldn’t come home until after 4pm when the contractors were supposedly done for the day. One day after the contractors hadn’t been there for over a week I told my girls to go ahead home after school. Sure enough the contractors were there and I get a text from the Sean telling me to keep minors out of the house while contractors were there. I immediately expressed frustration with the lack of communication on their part because I was unaware that anyone would be there in the first place since they hadn’t shown up for over a week. On another day while work was still going on, my sink and bathtub got blocked up. I requested them to take a look at it and they had a plumber fix the issue then proceeded to charge me $450 for the repairs. I never authorized the repairs or received an estimate prior to them doing the work. Now I have this charge on my account and have been disputing it with them since it happened 2 months ago!!!! Not only will they not respond to me when I text them asking about it, but now I have late fees that they’re charging me. Fast forward to the repairs being finished and instead of sending me the new lease which Sean, Sarah, the homeowner and I all verbally agreed upon, I got a 60 day non renewal and notice to vacate letter. These people should not be allowed to do business. Reading the reviews about their company being unprofessional, lacking communication are completely true. I wish I would’ve read them prior to renting from them. I was a tenant for over 5 years, never missed a payment and can count on one hand the times I asked them for anything. This is how they treat their tenants. They do not care about you and all they care about is your money and look for ways to completely screw your over any way that they can.

  Business response

  11/17/2023

  Thank you BBB for allowing a response, this is a much more favorable platform to use rather ****** Reviews. This complaint is frivolous, retains false accusations, and is more so retaliation from a disgruntled tenant.
  
  Mr. ******* did speak with a representative on 11/15/23 (attached) and wants only to pay a partial rent payment for December 2023, the representative responded that that would not be acceptable. Hence the bad ****** Review and claim to BBB on the very same day. The reason this is not acceptable is because CPM can not make this decision, CPM manages the property for an individual owner.
  
  Let's attack each false claim made: Poor communication during renovations – We had very open communication, I have attached a text message history from our software. Also, it should be noted that CPM is not the contractor doing the work, CPM can only relay information as received. IF the contractor was slow to respond then we are sorry, albeit; CPM is the “middle man”.  With regards to the daughter issue - complete fabrication, this incident took place at the start of the renovation on day 2 or 3 and the daughter(s) should not have been in the house unsupervised with the contractors inside, this is not a CPM issue. Sink Invoice -  Mr. ******* issued a work order to CPM (attached #****) CPM sent a plumber per Mr. *******'s request, the invoice is attached and indicates each clog was tenant-related. A page from Mr. *******'s lease is attached indicating that the repair is to be paid by the tenant.
  
  I would like to take this one step further to show creditability, attached is a work order that Mr. ******* submitted on 9/26/23 (1525) claiming items still needed to be completed by the renovation contractor. Mr. ******* accused the GC’s carpet installers of breaking the handrail spindle. Note the photo attached and the date in the lower right-hand corner. The spindle was broken during our inspection on 5/22/23 before the carpet installation. You will also notice a pet in the photo. No pets are permitted on the property (top of the page of the lease I also attached) Attached is a busted cabinet that was never reported and we found at our inspection on 5/22/23. Attached is a picture of Mr. *******'s bathroom vent, as well as a copy of the email that we sent addressing the concern. These items might be the reason why Mr. ******* never called for repairs, and his response in the email clearly shows in lack of concern for the property.
  
  CPM’s goal is to ensure a positive and fair experience for all our tenants and to maintain the integrity of the property for the owners. Thank you for opening up this channel for a private discussion, which is more appropriate for resolving specific disputes.
  
  CPM requests that Mr. ******* remove {all} false ****** Reviews, and we are willing to have any discussion with him as we have in the past. 

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am submitting a complaint against Classic Property Management regarding a charge of $165.00 on our apartment rental account. This charge was placed on our account on 10/12/21 for a plumbing invoice trip charge from 9/8/21 where CPM claims we were not home after scheduling an appointment with their Vendor. The following is an account of what occurred: - We emailed a repair request work order on the CPM website on 9/7/21 at 9:44am - We selected 3 blocks of times that we could be available: 9/7 10am - 2pm or 1pm -5pm or 9/8 8am - 12pm We were never contacted by CPM or a Vendor to make or confirm any of these times. Of note, CPM or their chosen vendor have always called to schedule with us during any previous work orders. Additionally, CPM usually sends out their staff maintenance person to first inspect the problem. Neither of these events occurred so I reached out to CPM on 9/9/21 to question the delay. It was at that time that I was told the vendor had already been to our apartment. Apparently a Work order was sent to a vendor on 9/7 @ 5:20pm but we never received confirmation from CPM that a Vendor would be showing up the next day. - The Vendor claims they called but apparently did not reach us. They then claim they showed up at 11:00 on 9/8/21 but we were not there. If the work order was sent at 5:20pm on 9/7 (after business hours) when exactly did the scheduler call us to make this appointment? The vendor showed up on 9/8/21 at 11:00am. Certainly we would have been home if we scheduled only an hour or two prior to the vendor coming. CPM claims we should have waited at home all of the 3 times we noted on the work order as "available". This would mean taking two days off of work in hopes that their chosen vendor would show up at some point. - The vendor showing up without confirmation and additionally not contacting Classic Property from the location was their risk. CPM claims to only be a "conduit of invoices and funds". Unreasonable

  Business response

  11/22/2021

  Business Response /* (1000, 5, 2021/11/08) */ Hello BBB, thank you for being the intermediary for this complaint. This is a simple one so I will provide you with the timeline and backups attached. *Work order created by tenant 9/7 @ 9.44am *Notes on work order indicate the tenants availability is 9/7 from 10am - 2pm and 9/8 from 8am to 12pm *Work order send to vendor 9/7 @ 5.20pm *CPM followed up with on vendor 9/9 *Vendor emailed CPM indicating nobody was home during availability on 9/8 @ roughly 11am - called both tenant and knocked multiple times Attachments shows proof of the above timeline as well as proof that ************** left a VM for the tenants (email dated Oct 29, 2021 at 4:31pm) from ****** ********* The attached copy of an email shows proof that ****** ******** threatened with pre meditation on filing the BBB complaint knowing what repercussions could happen to CPM after such complaint. CPM has informed the tenants that this "issue" really would be best handled by them (tenants) calling the 3rd party vendor themselves (**************) to try and rid of the missed appointment charge, albeit; the tenants have yet to try and deal direct with the invoicing vendor. This is a he said / she said between the plumbing company and the tenant and the only evidence provided has been by the plumbing company (and CPM). The tenant has not provided any type of documentation, or evidence to back up their side of the he said / she said. As always, we thank you for the opportunity to share our side in attempts to raise awareness of pertinent facts to the complaint and not just "hear-say". Consumer Response /* (3000, 7, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached find the emails as evidence that vendor (waltz) did not contact us. Included is an email chain between Sarah (CPM) and ****** (tenant) from 9/9/21. Sarah reached out to the vendor only after being informed that we did not hear from them. See email chain provided. Regardless, had the vendor left a VM, this is not in any way confirmation of an appointment. We provided CPM availability on their website. We, as tenenats, had no idea if the staff maintenance person would schedule or any other vendor. Additionally, we received invoicing from CPM, not from **************. We contacted the company (CPM) who invoiced us - not a third party contractor of CPM. Further, ************** showing up without confirmation is their risk. This is an issue between CPM and their vendor. Finally, informing CPM that we would be contacting the BBB was not a threat, it was simply our course of action after an unproductive email exchange and CPMs refusal to return our phone calls. Business Response /* (4000, 9, 2021/11/17) */ In relation to the tenants last effort to deflect their wrongful doing please see below. 1) The text message screen shots (offered by the tenant) are of no merit with regards to "evidence that vendor did not contact us" we have provided more than enough evidence that vendor attempted contact and attached is evidence that CPM is NOT the one who invoiced the tenant as claimed by the tenant within this format. 2) Strong evidence attached (from appliance repair person) that the tenant has scheduling issues and is purposely delaying the ability of CPM to fix / repair said appliance. Let's recap since the tenant has taken this simple matter in multiple directions in order to confuse the situation. This is a very simple matter where the tenant gave times of availability, the vendor attempted to visit during such times (several pieces of real evidence have been presented (not he said / she said) like the tenant is proposing. The tenant did not respond or was not available during said availability when vendor arrived. Vendor charged a trip charge. The issue at hand is really between tenant and vendor, albeit; the tenant refuses to contact the vendor to resolve, rather challenge CPM and refuses to pay the vendors trip charge that "they" (not CPM) charged. CPM has provided many exhibits of viable evidence proving it's strong case and any further time spent on this should not be prohibited. Consumer Response /* (2000, 11, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks to the BBB for providing this forum. However, we're done wasting our time with CPM on this topic and will pay the bill. We don't understand the "evidence" that CPM wants. There is no such thing as evidence that CPM's vendor did not speak to us. Further, the vendor supposedly leaving a voicemail for us cannot be our confirmation or consent - if it were, than scam telemarketers would simply leave a voice mail and send you a bill. It's disappointing that CPM is not on the side of their tenants. Ultimately we should have listened to all of the online negative reviews of Classic Property Management prior to leasing with them. Lesson learned.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩