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ComplaintsforFrederick Health Rose Hill
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. RADIOLOGY ASSOC OF FREDERICK bal. $187.00Acct # 814176000592**** I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I twice provided Frederick radiology my insurance information and they tried to process my claim with a different insurance company. One year later my bill was sent to collections who figured out why my was being rejected because it was sent to the the wrong state Pennsylvania and not Delaware. Today I am writing because I am still in collections for this medical bill. One year after I was told it was settled. What I want Frederick Radiological to write a letter apologizing for their mistake to me for my credit being affected by their failure to submit my claim to my insurance.Business response
01/24/2022
Business Response /* (1000, 10, 2021/10/09) */ Thank you for your recent letter regarding the complaint submitted to your organization by ******* *****. Zotec Partners, LLC provides medical billing management services on behalf of Radiology Associates of Frederick. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of Frederick. Our review of the patient's account has resulted in these findings: The patient's insurance paid/adjusted claim on 10/8/21. The collection agency was notified on 10/8/21 and a letter of deletion is being sent to the patient. We regret for the inconvenience this has caused ******* *****. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.